Store Sales Lead

Radventures is seeking a Reservations & Sales Lead to build, lead, and elevate our reservations functions while driving meaningful revenue growth through world-class guest engagement. In this high-impact, hands-on leadership role, you will work closely with guests, your team, and other departments to maintain service excellence, optimize sales opportunities, and continuously improve processes across our growing business to ensure exceptional guest experiences.

Surrounded by Banff National Park’s peaks, Radventures has quickly become a premier adventure tour operator in the Canadian Rockies. In this Reservations & Sales Lead role, you will be responsible for:
Driving revenue through proactive sales, add-ons, and inquiry follow-up
Collaborating with Marketing and Operations to align guest communications, promotions, and overall experience strategies

This role is ideal for someone who combines hands-on customer service, sales acumen, and team leadership with the ability to take ownership of results and performance metrics.

Guest Engagement & Sales Leadership:
Serve as the primary point of contact for guest inquiries across all channels: phone, email, website chat, social media, and third-party booking platforms
Team Leadership & Performance:
Establish team sales goals, monitor performance metrics, and ensure targets are consistently met
Lead by example, balancing hands-on reservations work with team management responsibilities
Implement and manage workflows and digital tools to improve efficiency and conversion
Adapt to and utilize technology effectively across reservations, CRM, and sales systems
Ensure data, reporting, and conversion tracking support performance objectives

Work closely with Marketing and Operations to align guest communications, promotions, and campaigns
Support group sales and operational teams as needed to ensure seamless guest experiences

Support team members through performance or interpersonal challenges with a fair, respectful, and solutions-oriented approach

Results-driven, with a strong focus on guest satisfaction and revenue performance
Comfortable balancing hands-on work with team leadership and strategic thinking
Collaborative and adaptable, thriving in a fast-paced, seasonal environment
Motivated by coaching and developing others while maintaining a strong connection to guests
Genuine enthusiasm for sharing the Canadian Rockies, outdoor adventure, and creating memorable experiences for others

Proven leadership or team management experience in a service or sales environment
Significant experience in reservations, tourism sales, or hospitality management (e.g., concierge, front desk leadership, or tour sales)
Demonstrated success in achieving sales targets, upselling, and driving revenue growth
Experienced using technology to manage reservations, guest communications, and sales workflows
Strong problem-solving and conflict-resolution skills, with high emotional intelligence
Ability to collaborate effectively with Marketing, Operations, and Group Sales teams
Full-time, year-round position based at our Banff office
Flexibility to accommodate seasonal workload fluctuations; occasional weekends, on-call availability, and extended workdays during peak periods may be required to support your team and deliver exceptional guest experiences
Position begins in early 2026, with the initial months focused on building systems, recruiting team members, and preparing the reservations function for a high-volume spring season

Competitive base salary with heavily performance-based commissions and bonuses, providing uncapped earning potential
Opportunity to directly influence revenue and be rewarded for sales success
Staff accommodation available

• Group health & dental benefits
• 2 weeks paid vacation per year
• Additional flexible/banked hours to support work-life balance
• Ongoing professional and personal development opportunities, including leadership and sales training
• We celebrate diversity and are committed to creating an inclusive environment for all employees.