Clinical Counsellor - Remote

With a global team of more than 4,800 professionals, we provide real-time emotional support, therapy, coaching, mindfulness, and family services to millions worldwide. Since 1982, we’ve partnered with employers, health plans, and insurers to design flexible, forward-thinking programs that evolve alongside today’s changing workforce.
Now part of the TELUS Health family, we are expanding our global impact by combining decades of wellbeing expertise. Together, we’re building healthier, more resilient organizations—one person at a time.
Clinical Counsellor

Onsite/Hybrid/Remote: Remote or hybrid depending on your proximity to our Toronto or Montreal office
Salary: $60,000 CAD a year plus we offer a competitive range of benefits
1 year of direct counselling experience

Our Clinical Counsellors engage with participants over the phone, video, chat & email all while demonstrating what we call: It’s difficult to describe an average day for our counsellors, as each caller presents with a unique set of challenges, and it would be from your clinical conversation that would help each person navigate a way forward. These short videos provide a good insight into what it’s like to be a counsellor here at Workplace Options: If you are a mental health provider that wants to provide emotional support with a warm and empathic approach to people of all ages, cultures, and backgrounds from around the world, this is the role for you.

Provide single session telephonic and video counselling, in-the-moment support and crisis telephonic management in a supportive, ethical and professional manner while maintaining client-confidentiality.
Assess clients thoroughly to ensure appropriateness for short-term counselling.
Assess and manage high risk calls and working closely with individuals at risk.
Deliver comprehensive administrative support, acting as a key point of contact to assist clients and providers with service-related enquiries and issue resolution.
Master’s degree in Mental Health (e.g. Social Work, Counselling, Psychology, or a related discipline).
Minimum of two years’ post-qualification experience delivering direct, client-facing counselling or mental health support.
Proven experience using solution‑focused counselling approaches in clinical or support settings.
Demonstrated experience supporting clients in high‑risk situations, including crisis intervention.
Strong risk assessment, safeguarding, and safety‑planning skills are essential.
Excellent IT and administrative competencies, with the ability to accurately manage client records and case management systems.
A strong customer service background is an advantage.
Previous experience within organisations with listening, counselling, or emotional support services is highly desirable.

At Workplace Options, we don’t just deliver wellbeing services to our clients, we champion wellbeing for our own employees as well. Examples of our benefits and commitment to employee wellbeing include:
Paid Time Off, Life Insurance, Employer Pension Contribution, Travel Reimbursement, Extended healthcare, dental and vision benefits, Life insurance, AD&D and Long-term disability insurance, Monthly clinical supervision, Supervision stipend, Training/tuition reimbursement, Access to professional monthly clinical development webinars & professional development workshops, Gym Reimbursement, Wellness rewards, Access to EAP benefits and all WPO services, Mentorship Program, 24/7 support for risk calls, Employee exchange programme, Comprehensive training provided for this position.

At Workplace Options, we are committed to and are accountable for building a workplace where individuals feel empowered to bring their whole selves to work, free from judgment or fear of discrimination. By embracing and promoting authenticity, we aim to build a vibrant and inclusive community that fosters collaboration, innovation, belonging and personal growth.
For further details about WPO please check out our website and these short videos give a great overview of what we do Human-Powered Care and The WPO Global Experience
Workplace Options collects and processes personal data in accordance with applicable data protection laws.