Business Analyst - Support H/F
Astra North Infoteck Inc.
1. Requirements Analysis
Lead discovery workshops, stakeholder interviews, and process walkthroughs to capture business needs and pain points.
Produce high‑quality artifacts including:
BRD / FRD
User stories and acceptance criteria
Use cases
Process flows (AS‑IS / TO‑BE)
Data mapping documents
Perform gap analysis across existing BSS capabilities, including:
CRM
Billing & Charging (OCS / OFCS)
Order Management
Product Catalog
Payments
Revenue Assurance
Define and document non‑functional requirements (NFRs) covering performance, security, availability, and regulatory compliance.
2. Solution Design Support
Collaborate closely with Enterprise and Solution Architects to ensure alignment with TM Forum standards (eTOM, TAM, SID).
Validate integration patterns and API specifications across BSS, OSS, and external systems, including:
REST / SOAP APIs
Event‑driven architectures
Microservices
Contribute to:
Logical and physical data models
Reference data definitions
Product catalog rules (pricing, discounting, bundling).
3. Delivery & Quality Assurance
Own backlog refinement, prioritization, and story readiness within Agile ceremonies (PI Planning, Sprint Planning).
Support SIT, UAT, and regression testing by:
Defining test scenarios
Validating test results
Managing defect triage and resolution
Ensure end‑to‑end traceability from requirements → design → testing → release.
Maintain change logs, version control, and release documentation.
4. Stakeholder & Vendor Management
Act as a key liaison between:
Business teams (Marketing, Sales, Customer Care, Finance)
Technical teams (Development, QA, DevOps)
Align scope, dependencies, and delivery across multiple vendors and platforms, such as:
Amdocs
Netcracker
Ericsson BSCS
Oracle BRM
CSG
Huawei
Present project status, risks, and mitigation plans.
Support release readiness activities and go‑live communications.
5. Process & Continuous Improvement
Identify automation and digitization opportunities, including:
Order fallout reduction
Automated credit and adjustment rules
Enhanced self‑care journeys
Standardize:
Requirements templates
Process KPIs
Acceptance criteria across the BSS portfolio
Contribute to operational playbooks, SOPs, and knowledge‑base documentation.
Essential Skills
Domain Knowledge – Telecom BSS
Strong understanding of telecom products:
Prepaid, Postpaid, Converged / Family plans
Fixed, Wireless, 5G, IoT
Hands‑on experience across BSS domains:
CRM (Care & Sales)
Billing & Charging (OCS / OFCS)
Order Management & Orchestration
Product Catalog
Payments
Revenue Assurance
Familiarity with TM Forum frameworks:
eTOM (processes)
SID (information model)
TAM (functional model)
Technical & Analytical Skills
Strong in requirements engineering and business analysis best practices.
BPMN process modeling, data mapping, and SQL basics for data validation.
Understanding of:
API specifications
Microservices architectures
Event streaming (e.g., Kafka)
Integration best practices
Proficiency with tools such as:
Jira / Azure Boards
Confluence
Visio / Lucidchart
Postman / Swagger
Desirable Skills
Additional Details
Keyword: Business Analysis
Primary Skill: Business Analysis (Telecom BSS)
Experience Required: 8+
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