Service Advisor - Full Time

Position : Service Advisor

Dealership : St. Classification : Full-Time, Immediate Hire

James Volkswagen is proud to be a part of the AutoCanada dealership network. AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and the US. We are innovative, data-driven and our commitment to our Team Members, customers and operational excellence fuels our success.

Our dealership Team Members are at the heart of our success, building long-lasting, trust-based relationships with customers across Canada. Our national network provides opportunities and support to build the career that’s right for you. We are looking foran experienced Service Advisor who is passionate about delivering an exceptional customer experience to join our growing team! You will play a key role in curating the service experience for our valued clients who choose to service their vehicles at our dealership.

Welcoming customers and discussing their needs

Answering customer inquiries, either in person or on the phone

Develop repair estimates by taking the cost of materials, supplies, and labor into consideration.

Connecting customers to the right auto technician

Test-driving vehicles to confirm the customers’ vehicle is repaired as needed.

Maintaining automotive records by keeping track of problems and corrective actions

Minimum of 2-year dealership experience in a Service Advisor role required

CDK experience is an asset

Automotive knowledge

Proven ability to provide an exceptional customer experience

Must be able to remain calm when customers and/or situations are not

Employee Vehicle Purchase & Service Plans

Employee and Family Assistance Programs

We strive every day to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and fosters a sense of belonging for all Team Members. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential.

If you think you’re a good fit to come along on our ride, apply now through our website at We thank all applicants for their interest; We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. Instagram Facebook LinkedIn