Online sales associate

About Gap

Gap has always been about optimistic American style. Starting with our very first store on Ocean Avenue in San Francisco, opened almost 50 years ago by Doris and Don Fisher. The thread that’s run through those five decades is the phenomenal people that make up our brand – our employees and our customers. People who are rooted in the legacy that makes Gap what it is, but who are also focused on the future. People who want to leave the world better than they found it.

We’ve built our brand on staying true to our roots while always being out in front of what’s next. If you want to be part of an iconic American brand, and help lead the way for where we’re headed, we’d love to have you join us.

About the Role

In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product and use this expertise to educate, inform, inspire and outfit the customer. You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering with productivity.

What You'll Do

All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.

Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately

Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration

Promote loyalty by educating customers about our loyalty programs

Leverage omni channel offerings to deliver a frictionless customer experience

Support sales floor, fitting room, check out, and back of house processes, as required

Courteous and responsive to internal/external request

Exchange and verifies job related information to provide support

Who You Are

Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals

Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required

Able to handle customer interactions and potential issues/concerns courteously and professionally

Use basic information-gathering skills to solve problems

Ability to learn procedural knowledge acquired through on- the-job training

Benefits at Gap

Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic, Old Navy and Athleta, 30% off at Outlet, and 10% off markdowns at Gap, Banana Republic and Outlet.

Competitive Paid Time Off plans.*

Company match for donations and volunteer time*

Registered Retirement Savings Plan

Employee stock purchase plan.*

Medical, dental, vision and life insurance.*

Virtual health care 24/7*

Maternity/Parental Top Up.*

See more of the benefits we offer.

*For eligible employees