Food and Beverage Guest Experience Manager

Impact Kitchen is on a mission to empower our community to eat healthy, nutritionally-dense foods with a focus on quality and sustainability. We know that what you eat matters, and we seek to make an impact by choosing local, ethically-sourced ingredients that will nourish you and help you thrive everyday. Founded in 2015, Impact Kitchen is the brainchild of former personal trainer and nutrition expert, Josh Broun, and Frank Toskan (co-founder of M·A·C Cosmetics).
In addition to our 7 restaurants located within Toronto’s core, Impact Kitchen fuels many of the city's major sports teams and top athletes through our catering and culinary programs and partnerships.
Impact Kitchen is always looking for enthusiastic, passionate, service oriented team members to join our diverse team. If health and wellness is your passion, if providing wholesome food and empowering others to make healthy choices drives you, and if you are looking for opportunities to grow alongside a dynamic team, then working with Impact might be a great fit for you!

GUEST EXPERIENCE MANAGER

As a Guest Experience Manager (GEM) at Impact Kitchen you set the hospitality standard high and are passionate to ensure guests enjoy their experience. Responsible for leading the guest experience (front of house) team to success. You create a sense of community while your team takes orders, servs or sides. Guest Experience Managers earn $50,000 per year with opportunity for a $5,000 yearly bonus. They participate in a tip-pooling program, benefit from a meal stipend, receive a substantial discount on Impact Kitchen products and have flexible scheduling to accommodate a healthy balanced lifestyle.
Guest Experience Managers make an impact everyday through leading our front-of-house operations, supporting the Restaurant General Manager in running a profitable business and being a role model for Impact Kitchen’s brand and values. The GEM maintains all of the restaurant's assets, leads front of house recruitment, training, employee schedules and operational efficiency. The Guest Experience Team Lead reports to the Restaurant General Manager.
The GEM reports to: Restaurant General Manager
Providing best-in-class hospitality to Impact Kitchen guests, vendors and delivery partners.
Review daily reporting, and through direction from the GM, understand the focus of the day to day operations that need to be executed
Daily systems check, manager logbook review and action plan follow-up
Set the tone and drive systems and operating standards through continuous training, role modeling and spot-checking procedures. Ensure proper communication and handover to the General Manager as needed.
Oversee and ensure customer satisfaction and operational excellence; Review weekly KPI’s and discuss opportunities and action plans through weekly meetings with the Restaurant General Manager.
Manage inventory; Establish par stocks for all non-food and beverage supplies while tracking invoices and reconciling via SimpleOrder. aligned to sales volume, budget and business needs and produce the weekly payroll reports that include the reconciliation of tips.
Manage people development opportunities; recruitment, on-boarding and training.
analysis on monthly pay performance indicators (KPI’s), performance vs budget, action plans, staffing levels, bench strength and recruitment
Town hall, culture events and leadership training initiatives
Management strategy meeting
GM discussion on personal & career development
Brand ambassador of Impact Kitchen at all times
Qualified in all aspects of Front of the House leadership
2 years of restaurant team leadership & management

• Ability to execute and thrive in a quick paced hospitality environment
• Exceptional time management and organizational skills with the ability to multitask when required
• Availability to work days, evenings, and weekends as business requires
• Champion for food safety and public health practices
• Food Handlers Certification
• This job posting is for an existing vacancy within Impact Kitchen. We are looking to fill this position with a qualified candidate as soon as possible. Impact Kitchen feeds a diverse community and is made stronger by a diverse team. We welcome and encourage applications from our entire community equally. This is true for all practices and policies within the employee journey/lifecycle.

Impact Kitchen supports alternative ways to interview and encourages applications from individuals with disabilities. Both Impact Kitchen management and the applicant share responsibility to communicate and reasonably accommodate.