Senior Cloud Architect - Remote

At Maximus Canada, we share an authentic desire to do something meaningful to help others succeed. We apply our deep operational expertise, technology innovation, and digitally enabled citizen engagement in new ways and help governments solve complex problems.
Maximus Canada collaborates with government partners to deliver a variety of citizen services, including healthcare administration, federal and provincial programs, and contact centre services across Canada. We leverage our deep operational expertise, technology innovation, and digitally enabled customer engagement to deliver fast solutions. Today, we proudly support many federal, provincial and municipal programs across the country powered by Canadians.
And that is a testament to the ingenuity, commitment, and compassion everyone brings to their role at Maximus Canada and their dedication to connecting citizens with the services they need from Government agencies.
We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you would like to request assistance in accessing job openings, applying for a job on this site, completing screening and/or interview questionnaires or participating in any aspect of the recruitment and selection process, please contact us at ***email_hidden***
The Senior Cloud Developer is a hands-on technical role responsible for the design, implementation, operation, and continuous improvement of Genesys Cloud CX solutions across voice, digital, and workforce engagement capabilities.
Operating within a matrix delivery model, the Genesys Cloud Engineer works closely with Business Analysts, Solutions Analysts, Integration Engineers, and client stakeholders to translate validated requirements into secure, scalable, and supportable platform configurations. This role owns platform reliability, telephony architecture, routing, WFM/WEM configuration, and integrations, ensuring Genesys Cloud operates as a stable and mission‑critical service.
The role is delivery-focused and operationally accountable, emphasizing build-and-run ownership, adherence to CCaaS standards, and continuous improvement across client environments.
Design, configure, and support Genesys Cloud CX solutions across voice and digital channels, ensuring scalability, reliability, and compliance.
Implement and maintain telephony architecture, including SIP trunking, carriers, inbound/outbound calling, DID management, and call routing.
Support Workforce Engagement Management (WEM) features such as quality management, evaluations, coaching, and performance insights.
ServiceNow, CRM, IAM).
Support identity and access management, including SSO and role-based access controls.
Monitor platform health, voice quality, and performance; lead incident troubleshooting and root-cause analysis.
Manage configuration changes, releases, and feature adoption across development, test, and production environments.
Produce and maintain technical documentation, diagrams, configuration standards, and operational runbooks.
Collaborate with delivery and operations teams to support UAT, go‑live readiness, and post‑deployment stabilization.
Provide technical guidance and mentorship to administrators and support teams as required.
Senior Cloud Developer
Diploma or degree in Computer Science, Information Technology, Telecommunications, or a related field, or an equivalent combination of education and experience.

• Strong communication skills with the ability to collaborate across technical and non-technical stakeholders.
• Experience with ServiceNow ITSM / CSM integrations.
• Experience supporting government or public sector contact centre environments.
• Familiarity with CI/CD, Infrastructure as Code, or configuration automation.
• Exposure to digital channels, bots, or AI‑enabled CX capabilities.

Strong technical knowledge of Genesys Cloud Architect, Routing, Voice, WFM, and WEM.
Understanding of omnichannel contact centre operations, including voice, digital, workforce, and quality management.
Ability to produce clear, structured technical documentation and operational runbooks.
Criminal Record Check
Ontario Government Security Clearance (as required by client programs)
Federal Government Security Clearance (Enhanced Reliability or Secret, depending on project requirements)
Occasional travel may be required for client workshops or project activities.
Your work empowers us to deliver essential services for communities across Canada— and we’re proud to support you with benefits that reflect your contributions.
Competitive market‑based salaries
Competitive paid vacation
Group Retirement Savings Plan
Flexible hybrid and remote work options within Canada
We are committed and proud to build a workforce that reflects the communities we serve. We value diversity, equity and inclusion and invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, ethnic and cultural origins, sexual orientations, veterans and gender identities recognizing that this is paramount for the growth and success of our organization.