Automotive Technical Specialist

Aftermarket Automotive Technical Support Specialist Location Mississauga, ON L5T 1P4 : Mississauga Bus, Coach & Truck Repair Inc. Mississauga Bus, Coach, & Truck Repair Inc. (Our 60,000 square foot service and repair facility in the GTA requires skilled staff to increase our existing workforce. Opportunity: Aftermarket Automotive Technical Support Specialist
As part of our growth strategy and to better serve our distributors and customers, we are hiring an experienced Aftermarket Automotive Technical Support Specialist. This job provides comprehensive technical support to both our internal technicians and our valued customers regarding the troubleshooting, maintenance, pre-delivery inspection, and repair of e-JEST electric buses and diesel coaches. This role demands a keen attention to detail, a strong foundation in electrical vehicle technology, and exceptional problem-solving skills to ensure the reliable and efficient operation of our fleet.
Offer timely and effective technical support to resolve issues related to the operation, maintenance, pre-delivery, and repair of Karsan e-JEST electric buses and Temsa coaches.

• Diagnose hardware and software faults in collaboration with engineering teams to propose appropriate solutions.
• Install, configure, and upgrade vehicle software systems as required, ensuring optimal performance.
• Conduct detailed troubleshooting sessions with technicians and customers, guiding them through steps to resolve technical problems.
• Collaborate closely with the after-sales service team to ensure warranties and maintenance services are honored and executed efficiently.
• Stay abreast of the latest advancements in electric bus technology to provide informed support and recommendations.
• Participate in continuous education and training sessions to keep up with the rapidly evolving technology in electric and autonomous buses.
• Work closely with product development teams to provide feedback from customers and technicians that can be used to improve vehicle design and functionality.
• Ensure compliance with all safety and regulatory standards related to electric vehicles and public transportation.
• Assist in developing and refining technical manuals, troubleshooting guides, and training materials for internal and external use.
• Lead initiatives to improve technical support processes and tools to enhance customer satisfaction and service efficiency.
• Act as a liaison between the sales, technical, and operational teams to ensure seamless communication and resolution of technical issues.
• Monitor and report on key performance indicators (KPIs) related to technical support and vehicle performance to senior management.
• Provide expert advice and support during vehicle delivery and commissioning, ensuring a smooth handover to clients.
• The duties and responsibilities in this posting are representative categories to be used in deciding whether to apply for the position. These general categories do not necessarily constitute an exhaustive list of duties of the position.

Prior automotive/transit repair experience;

• Good verbal, reading comprehension and writing skills;
• Challenging, long term and full time opportunity;
• Competitive pay commensurate with experience;
• 40 hours a week with potential for overtime;
• Employee/family medical and dental benefits after 3 months;
• Training opportunities. As an engine and transmission dealer we train our employees with the manufacturer's training program.

Mississauga Bus, Coach & Truck Repairs Inc., and the Mississauga Bus Group of Companies is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.
Job Type: Full-time
Dental care
Life insurance
Monday to Friday

Automotive: 3 years (required)
Willingness to travel:
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