Sales & Service Customer Service Representative

Customer Service Representative - Desjardins Insurance Agent Team Member Location: Pickering, ON
Type: Full Time

Position Overview:

Our successful Desjardins Insurance Agency is seeking a qualified professional to join its winning team for the role of Customer Service Representative. We seek an energetic professional, interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent growth potential.
Responsibilities:
Contact leads, schedule appointments, and identify customer needs.
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
Work with the agent & team to establish and meet productivity goals.
Requirements:
Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
Successful track record of meeting sales goals/quotas preferred
Excellent interpersonal skills
Excellent communication skills - written, verbal and listening
Proactive in problem-solving
Dedicated to customer service
Ability to multi-task
Ability to make presentations to potential customers
Property & Casualty license (OTL)
Life Licence Qualification Program (LLQP ) preferred
These positions are with an independent contractor agent that is part of the Desjardins exclusive agent network, not with Desjardins Group or its subsidiaries. This agents’ employees are not employees of Desjardins. Independent contractor agents are responsible for and make all employment decisions regarding their employees.