Operations Manager//FULL TIME//REMOTE

Our mission is to scale intelligence to serve humanity. We’re training and deploying frontier models for developers and enterprises who are building AI systems to power magical experiences like content generation, semantic search, RAG, and agents. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. We like to work hard and move fast to do what’s best for our customers.
We believe that a diverse range of perspectives is a requirement for building great products.
Cohere seeks an exceptional and highly experienced Director, Revenue Operations to be a critical partner to our leadership team. In this senior level leadership role you are responsible for defining and executing the revenue operations strategy across Sales, Marketing, Customer Success, and Finance. This role leads a team of revenue operations professionals, and partners closely with executive leadership to drive operational excellence, forecasting accuracy, and scalable processes across the full customer lifecycle. You will own and drive business-critical GTM areas, and prepare Cohere for growth and scale. As Director, Revenue Operations You Will Be Responsible For
Define and own the long-term Revenue Operations strategy in support of company growth goals.
Establish clear goals, responsibilities, and performance metrics for the Revenue Operations function.
Act as a trusted advisor to executive leadership on revenue performance, risks, and opportunities.
Pipeline & Revenue Forecasting, Planning, & Analytics:
Own forecast accuracy, pipeline health, deal velocity, and revenue predictability.
Establish standards for data quality, definitions, and reporting consistency.
Ensure leadership has clear, actionable insights into pipeline health and conversion
Own the Revenue Operations tech stack strategy, including CRM, sales enablement, and analytics tools.
Set priorities and direction for system enhancements, integrations, and data governance, and optimize for scale, adoption, and business impact.
Ensure GTM data is clean, auditable, and decision-grade across all systems.
Implement controls to maintain data integrity and compliance.
Ensure strong alignment across Sales, Marketing, Customer Success, and Finance on processes, data definitions, and operating rhythms.
Drive data-driven insights to improve sales performance and revenue visibility.
Optimize customer lifecycle processes to maximize lifetime value.
Drive consistency and predictability across the full revenue funnel and customer lifecycle.
Process Improvement & Change Management:
Lead process improvements and automation to enable hyper-growth and drive cross functional GTM coordination.
Lead change management efforts to ensure adoption and long-term success of operational initiatives.
Customer and Partner Lifecycle Management

15+ years of experience in a Sales, Revenue Operations, or GTM Operations role within high-growth private companies and/or public technology companies.

• Deep understanding of metrics, forecasting, pipeline management, and revenue models for technology companies.
• Experience owning or overseeing CRM and GTM technology ecosystems.
• Exceptional analytical skills to take complex business problems and drive to strategic outcomes.
• MBA a plus

We value and celebrate diversity and strive to create an inclusive work environment for all. Full-Time Employees At Cohere Enjoy These Perks
Weekly lunch stipend, in-office lunches & snacks
Full health and dental benefits, including a separate budget to take care of your mental health
100% Parental Leave top-up for up to 6 months
Personal enrichment benefits towards arts and culture, fitness and well-being, quality time, and workspace improvement
Remote-flexible, offices in Toronto, New York, San Francisco, London and Paris, as well as a co-working stipend
6 weeks of vacation (30 working days!)