Full-time Collections Agents

Hospitality Resorts Inc. is a privately-owned hotel investment, development and management company that has been active in the Niagara, Ontario, hotel and restaurant industry for more than 40 years. The Collections Associate will report to the Director of Finance and is responsible for managing and maintaining the financial health of Hospitality Resorts Inc. by overseeing group and corporate bookings and actively handling credit card disputes. This position plays a critical role in ensuring that outstanding receivables are collected in a timely and efficient manner while providing exceptional service to our guests and corporate clients.
Collaborate with the sales and reservations teams to ensure accurate and timely billing of group and corporate bookings.

• Review invoices, contracts, and agreements to verify billing accuracy and compliance with established policies and contracts.
• Monitor outstanding invoices and proactively follow up with clients for payment collections.
• Address payment inquiries and discrepancies, providing excellent customer service while facilitating prompt resolution.
• Investigate credit card disputes and chargebacks in a timely manner, gathering all necessary documentation and information.
• Maintain accurate records of collection efforts, disputes, and outstanding balances.
• Generate and present regular reports to the finance department and management regarding collection activities and outcomes.
• Build and maintain professional relationships with clients, serving as the primary point of contact for billing inquiries and dispute resolution.
• Communicate effectively with guests and corporate clients to maintain a positive image of Hospitality Fallsview Holdings Inc.
• Reconcile accounts, identify discrepancies, and work with clients to resolve any billing issues.
• Ensure accurate and up-to-date account information for all group and corporate bookings.
• Identify opportunities for process improvement in the collections and dispute resolution processes.
• Implement best practices to enhance efficiency and effectiveness in collections activities.
• Bachelor's degree in Finance, Accounting, Business, or a related field is preferred.
• 2+ years previous experience in collections, credit control, or accounts receivable management, preferably in the hospitality industry.
• Knowledge of credit card dispute resolution procedures and industry regulations.
• Proficiency in Microsoft Excel and financial software.
• Hospitality Resorts Inc. offers a competitive compensation package, including salary, benefits, and opportunities for professional development and growth. In accordance with the AODA and the Ontario Human Rights Code, they will provide accommodations to applicants with disabilities throughout the recruitment, selection and/or assessment process. Job Type: Full-time

Ability to commute/relocate:
~ Niagara Falls, ON L2G 3V9: reliably commute or plan to relocate before starting work (required)

Collections: 2 years (required)