Customer Support Associate (Billing)

Drive Your Career Forward with Bristol Car and Truck Rentals!
Are you a customer service professional ready for the next step in your career? Join the Bristol Car and Truck Rentals team and grow with a company that values integrity, teamwork, and excellent service.

Competitive Hourly Wages
Comprehensive Employee Benefits: Health, dental, vision, long term disability and life insurance coverage.

Plan for your future with our retirement savings plan, where we match your contributions to help you reach your financial goals.

Paid Time Off: Enjoy a healthy work-life balance with paid vacation and personal days.

As a 100% Canadian-owned and operated company, we’re proud to serve Ontario’s communities with honesty, reliability, and top-tier customer service. From car rentals to a full line of commercial trucks, and passenger vans, our 14 locations provide extensive rental options across the GTA, including Brampton, Orangeville, Bolton, Milton, Mississauga, Richmond Hill, Markham, Scarborough, Pickering, Toronto, and Barrie.

License & Driving: A full “G” Class Driver’s License with a clean driving record and the ability to drive trucks up to 24 feet.

Experience: 1-2 years in customer service.

A proactive approach to challenges and a willingness to go the extra mile for customers and teammates.

Car and truck knowledge is an asset.

Computer literacy and above-average typing skills.

Strong communication and customer service skills.
Excellent, above average telephone manner.
Deliver Exceptional Service: Welcome customers with a friendly, professional demeanor, understanding their rental needs and providing tailored solutions.

Help customers select the best options for their needs while ensuring a positive rental experience.

Contribute to Bristol’s success by identifying opportunities to enhance customer satisfaction, increase repeat business, and generate referrals. Use your insights to help expand our customer base and strengthen our brand presence in the community.

Guide customers through the rental process, from qualifying drivers to opening and closing rental agreements. Handle all transactions accurately, including billing, invoicing, and payment processing to ensure seamless service.

Vehicle Management: Inspect returned rentals thoroughly to assess condition, document any damages, and ensure they’re cleaned and prepared for the next customer. Organize vehicles based on availability, perform minor maintenance checks, and coordinate necessary repairs with our service team.

Daily Operations: Assist with administrative tasks like invoicing, reporting, and handling billing inquiries. Fleet Support: Support the fleet team by helping to manage vehicle availability, providing clean and well-maintained options for customers, and organizing trucks and cars for quick, convenient pick-ups.

Bristol Car and Truck Rentals is an equal opportunity employer committed to diversity and inclusion. We consider all applicants regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, and Indigenous status. If you require accommodation during any stage of the recruitment process please contact Voir email sur bristolrentals.hr4.ca.