IT Support Specialist (H/F) (IT)

This is a client facing technical role within the Managed Services team responsible for supporting and administering multiple client environments. The position combines advanced Level 2 support, Microsoft 365 administration, infrastructure troubleshooting, and execution of cloud and network migration initiatives. The role operates within live client environments, manages administrative access, balances ticket-based support with project delivery, and maintains structured client communication to ensure service levels and project outcomes are achieved.

Client End-User & Environment Support
Provide client end-user support via ticket queue, including direct Level 1 and Level 2 ticket resolution to maintain service levels.
Act as escalation point for complex technical issues and determine when vendor or Level 3 escalation is required.
Troubleshoot Microsoft 365, endpoint, infrastructure, and network related issues across client environments.
Deliver onsite support for client infrastructure and end user equipment as required.
Perform deployment, retrieval, and hardware troubleshooting for laptops, desktops, printers, and related equipment.

IT Projects and Migrations
Support the planning and coordination of IT projects and migrations across client environments.
Participate in technical assessments of prospective and existing client environments and document findings.
Contribute technical input to IT Managed Services proposals and project scoping discussions.
Perform implementation work for cloud, infrastructure, and network related projects within defined scope.
Execute migration plans including Microsoft 365, network, and infrastructure transitions.
Maintain structured client communication regarding project timelines, assigned tasks, and status updates.
Coordinate with internal teams, including billing and procurement, to support accurate project execution and closure.
Maintain accurate and current technical and support documentation for all managed client environments, including post project updates and regular review of system records.

College Diploma or equivalent certification/experience in computer applications, hardware, and networks or an equivariant combination of skills and experience.
Minimum 4 years’ professional experience in Information Technology, ideally with responsibility for managing client environments within a Managed Services setting.
Strong hands-on administration of Microsoft 365 including Microsoft Entra, Exchange Online, SharePoint Online, Teams, identity management, and conditional access.
Solid understanding of networking fundamentals including DNS, DHCP, VLAN, VPN, and basic firewall configuration.
Experience supporting Windows and MacOS endpoints in business environments.
Ability to manage workload across multiple clients, including ticket prioritization, onsite scheduling, and balancing support and project responsibilities while maintaining service levels.
Strong written and verbal communication skills suitable for both technical and non-technical client audiences.
PowerShell or other scripting experience considered an asset.
ITIL Foundation, Microsoft 365 or Azure related certifications considered an asset.
Ability to perform extended computer-based work as required.

Competitive Compensation – Enjoy a Total Rewards package including salary, benefits, pension, performance incentives, on demand pay, car loan support, supportive housing and exclusive staff perks.
Flexibility & Support – Our SE Flex program offers a unique hybrid model with work-from-home options, flexible scheduling, and a supportive culture to help you thrive.
Meaningful Impact – As a Social Enterprise, your work directly supports improving lives across Canada. Growth & Development – Access tuition assistance, training, and career advancement opportunities across our growing organization.

SE Health is a not-for-profit social enterprise advancing health with heart. With 115+ years of impact, we bring hope, happiness and exceptional care to people and communities across Canada. We lead with empathy, dignity and purpose while building a future where everyone can realize their full health and well-being potential. Accessibility : If you require accommodations due to illness or disability, please contact Talent Acquisition at Voir email sur careers.sehc.com . AI and compensation details:
We use AI to take notes during our interview. This role is a replacement position.