Assistant Retail Store Manager

REIMAGINE WHAT COFFEE CAN BE...

At Nespresso , we believe that we can elevate the world of coffee to drive a positive impact and be a force for good which shapes lives and landscapes for the better.

By caring for one another, our farmers, suppliers, and the communities we work with, we can make sure every customer has the best possible experience.

Each one of these reflects who we are and how we interact with one another and with the world around us. And reimagine what coffee can be. Competitive wage + Quarterly and Annual Bonus
Comprehensive total rewards benefits package including health and dental benefits that start on day one (including massage, pension plan with employer’s contribution, mental health coverage and Health Spending Account)
Free coffee machine + Monthly Nespresso credit
Excellent training and development programs
Free unlimited coffee during working shifts
Position summary We are looking for a Boutique Assistant Manager at our Metrotown location. As a Boutique Assistant Manager, you will drive excellent results in all areas including team building, key performance indicators and boutique operations.

As a Boutique Assistant Manager, your main responsibilities will include, but not be limited to:
Leadership/Team Management:
Support the implementation of company programs by motivating and instructing the team to meet operational and organizational objectives;
Recruit, hire, and motivate the team to provide exceptional customer service in keeping with our brand image;
Plan, identify, communicate, and delegate appropriate responsibilities to team, in conjunction with Boutique Manager, to ensure smooth operations;
Implement SOPs and guidelines for the boutique ensuring excellence in compliance, risk management, and health&safety;
Monitor and manage schedules to ensure boutique operations and customer service goals are met;
Understand, plan and prioritize achieving annual sales and wage cost targets aligned with Boutique Manager;
Use all operational tools to plan for and achieve excellence in staffing, monthly reports, cash management and inventory management;
Support stock team by performing spot checks and assisting with inventories and deliveries.

Sales and Customer Service:
Achieve with team the daily, weekly, monthly sales and service level targets set for the boutique;
Maximize guest frequency, sales and acquisition of new customer in the boutique;
Maximize capsule, accessories and machines sales in the boutique;
Continuously evaluate the quality of service, leveraging mystery shopper results to implement customer service action plan.

2-3+ Years of High-Volume, high-unit Retail Management; the luxury retail space is an asset

• Strong team-building skills with a history of effective coaching and development
• Effective time management, communication, problem-solving and analytical skills
• Passionate about coffee and sustainability
• Experience in the food or coffee space is an asset