CONSEILLER.E CLIENTELE/CUSTOMER SUCCESS MANAGER (H/F)

Kameleoon is the only optimization solution with web experimentation, personalization, and feature management capabilities in a single, unified platform.
Designed to bring all teams together, Kameleoon supports both product and marketing-led teams in increasing their experimentation velocity and leveraging their tech stacks.
Innovation: Date to innovate and learn.
Mutual help: Support your colleagues.
Manage client onboarding (kickoff meetings, training, implementation, A/B test setup)
Account management:
Manage a strategic portfolio of high-value customers
Ensure long-term customer success, retention, and upsell through regular touchpoints and quarterly business reviews (QBRs) to prove ROI and boost usage
Identify and engage multiple champions within each account to strengthen adoption and advocacy
Provide hands-on support throughout POC and trial phases to ensure a seamless experience
Consulting :
Share personalized recommendations and videos to help clients optimize their use of the platform and improve CRO practices
Assist in conducting UX and web analytics audits to uncover best practices and benchmark performance against competitors
Operational support :
Provide hands-on support to clients on platform usage and best practices (adoption, campaign setup, industry insights)
Assist in setting up optimization campaigns (A/B tests, personalization), including brief preparation, project follow-up, and result analysis
Participate in continuous improvement initiatives for internal processes and client training materials
Help structure and maintain support documentation and resources
Contribute to cross-functional projects (pre-sales support, client satisfaction programs, etc.)

Proven track record in key account management or customer success, with 3+ years of experience, preferably within a SaaS or tech environment
Technical capabilities is a big plus (Web technologies including HTML/CSS/JS)
Strong ability to manage complex client relationships, negotiate solutions, and deliver on strategic business objectives
Demonstrated success in driving customer retention initiatives, resulting in high renewal rates and exceptional client satisfaction
Excellent communication skills (both written and verbal) in English; French is a plus.
Generous paid time off, including annual leave, sick days, and a comprehensive maternity leave policy
The opportunity to join a fast-growing international company with teams across Germany, the UK, the USA, and Canada
Daily collaboration with our Sales, Product, R&D, and Marketing teams
Hybrid work model, combining the flexibility of remote work with in-office connection
A vibrant company culture with regular social events and an annual International Team Event in Europe

15' Screening video call with the CS Team Lead North America
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