Part-Time Sales & Service Representative

Service Representative (SaskTel Stores- Incented Sales Rep)
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Temporary Part Time (anticipated end date of March 28, 2026) Closing Date: 03/28/2025
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POSITION OVERVIEW Represents the Corporation in sales incented face-to-face residential and business customer contacts. Provides an exceptional customer experience, representing customers' best interests. Determines customers' needs and requirements, recommends solutions, and finalizes the sale of products and/or services. Completes internal work and procedures to ensure the customer's experience is positive.
Persuasively promotes the sale of products and/or services on an initiated and/or demand basis in a competitive environment in order to meet sales targets.

• Determines customer needs and recommends solutions to the customer, utilizing support personnel as required.
• Handles device hardware and accessory setup, reviews customer contracts, and educates/informs customers about their services.
• Handles all customer inquires/complaints and resolves issues in a timely, professional manner in order to meet customer service and productivity targets, and positively contributes to customer survey results.
• Arranges customer security deposits, and handles cash and payments. Reconciles monies associated with daily sales and bill payments. Captures customer requirements, reviews customer request work orders for accuracy, and adjusts/corrects errors and/or omissions on customer accounts.
• Participates in sales campaigns and retention activities on an initiated and/or demand basis.
• Deals with customers for the purpose of retail sales, product returns and repairs, trade shows, equipment demonstrations, organizing product displays, and may be required to attend customer premises.
• Monitors/administers stock inventory for products available through the retail outlet.
• Assists other internal departments as required.

Working knowledge of techniques needed to persuasively promote the sale of products and/or services, typically gained through 2 years experience in a sales role.

• Working knowledge of personal computers and various software applications.
• Ability to plan and organize in a self-directed and public environment.
• Successful completion of prescribed training courses. If you are shortlisted for this position, you will be emailed an online assessment to the email address you provide in your application. Our online test is administered through our testing company called ESkills. This is a multiple choice test that is used to measure your sales ability and customer service skills. You will be contacted via email or phone to discuss the result of your testing.
• If you pass the online test, you may be invited in for an interview depending on how many candidates pass the initial testing.
• During the interview you will be asked to complete a face to face sales simulation with the hiring managers. If you are offered a position at SaskTel, we will require an acceptable criminal record check

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This is an on-site position located at the location(s) above. Out of province/country candidates must be willing to relocate. Flexible work opportunities, in province, may be available.
At SaskTel, we believe in fostering a diverse and inclusive workforce that reflects the customers and communities we serve. As one of Saskatchewan's Top Employers, we offer rewarding work, competitive salaries, comprehensive health and dental plans, pension plans, flexible work arrangements, paid time off, training & more!