Operations Technology Specialist

A career in Government and Public Sector Operations and Procurement team within the Consulting Practice, will provide you with the opportunity to work in a dynamic environment that adapts to the quick changing needs of the public sector community while upholding principles of transparency, compliance and efficiency. The Operations and Procurement team will provide you with the opportunity to help government and public sector organizations with their business transformation initiatives, bridging the gap between business and technology. We focus on a series of service offerings such as: Operations transformations: Enabling operations transformation design and execution. Service delivery and program excellence: Aligning our clients’ services and programs to strategy to deliver performance and outcomes; Unlocking efficiencies, including clearing existing process bottlenecks leading to enhanced productivity, and optimizing costs effectively aligning resources to strategy.

As a Senior Associate you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. You will play a pivotal role as a delivery team member, actively contributing to client engagements, leading projects, and mentoring others. Business transformations design and execution, including program and project management and benefits analysis / business case support

Business architecture to inform solution design

Operational readiness, including impact assessment of legislation / policy on strategy (and vice versa)

Performance frameworks and evaluation

Program implementation and transition support

Business process design / re-engineering and productivity / cost optimization

Playing a key role in client interactions, understanding their operational challenges, helping to define objectives and strategies, and positioning yourself as a strategic advisor to your clients. Leading and/or supporting client workshops, interviews, and data collection efforts.

Leading small to medium-sized project tasks and teams, ensuring project plans, timelines, and deliverables are met. Effectively delegating tasks and providing direction and support to more junior team members.

Raise risks and issues as well as mitigation strategies with your project team as they arise.

Demonstrating an increased breadth of experience and knowledge in leveraging tools and techniques for problem solving. Leading or assisting in conducting in-depth data analysis, market research, and benchmarking to develop actionable insights. Working closely with the client team to assess existing business, pinpointing areas for improvement, and devising strategies for optimization.

Creating and presenting reports and presentations that convey findings, recommendations, and project progress to clients. Maintaining thorough project documentation and ensuring data accuracy and quality throughout.

Developing a thorough understanding of technical areas within G&PS Dig Ops service offerings and establishing a strong foundation of knowledge regarding PwC’s available intellectual capital.

Participating in thought leadership to begin to formulate positions on priorities, challenges, and opportunities within government and public industry, a specific sub-sector or across service offerings.

Assisting the team in business development activities and supporting internal projects and practice development opportunities in addition to client delivery.

3-5 years' experience with project-based work in the public sector OR exposure to a consulting environment

• PMP, CSM, CBAP, CMC and Six Lean Six Sigma certifications are considered an asset.
• Experience and proficiency in data analysis and interpretation, process mapping and optimization, efficiency improvement, performance management, market research and analysis and knowledge of organizational design and transformation are considered an asset
• Strong data modeling and visualization skills, including knowledge and proficiency in tools such as Microsoft Excel, Microsoft PowerBI and emerging technologies such as Copilot and other forms of AI
• Strong analytical and problem-solving skills, critical thinking, and the ability to produce high quality deliverables that create sustainable value.
• Ability to translate technical or complicated information into simple language others understand.
• Demonstrated experience working in an agile way, including comfortability working in ambiguity and reprioritizing as required.
• Deep interest in the government and public sector industry, with at least a fundamental understanding of the different types of government and public sector entities, their structures, policies, and regulations.
• A demonstrated commitment to valuing differences and working alongside and/or coaching diverse people and perspectives.

~ Government Clearance Required:

As a requirement, a Security Clearance is mandatory for all staff who’ll be engaged on these assignments. Prior to applying, please review the Government of Canada website to ensure you meet the eligibility requirements to obtain this clearance. Powered by the latest technology, you’ll be a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. We recognize the systemic racism, colonialism and oppression that Indigenous Peoples have experienced and still go through, and we commit to allyship and solidarity.

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