Call Center Customer Service Supervisor

Unleash your potential with the Johnson Controls team!

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.

Join the Johnson Controls family and thrive in a culture that values your voice and ideas.

Competitive pay.

Paid vacation, holidays, and sick time.

Comprehensive benefits package, including retirement savings plan, medical, dental, and vision care - available from day one.

Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources.

Dedication to safety through our Zero Harm policy.

Monthly/weekly Reporting of Service Tickets for local customers.

Assist Service Manager and Service Team leaders in coordinating Service department tasks

Create POs to vendors to purchase parts needed for service tickets, and for local stock.

Work with the Installation Teams on the handing over process for completed projects.

Collect and analyze data from Service tickets to measure the efficiency and improve the quality of our services.

Follow up with the customers and collect their feedback.

Perform administrative functions including, but not limited to, answering phones, correspondence with customers, filing, and other duties.

This is a 24-hour call center. Hours: 20:00 to 08:00, must be flexible to hours. There are scheduled shifts.

HIRING HOURLY RATE: $23.00 - $24.00 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data). College Diploma preferred, high school diploma or equivalent required, plus one to two years of related work experience, preferably within a service/sales, or technical work environment.

Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence. Experience and/or basic project accounting or costing principals is desired.

Must have proficient computer skills within the following applications: Microsoft Word, Excel, ACCESS, Desktop Publishing and Internet business application usage.

Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.

Availability to work any shift is required.

On-site position.

JCI employees are valued members of the Johnson Controls family. We prioritize creating a positive and inclusive work environment that fosters collaboration, innovation, and personal development. We believe in investing in our employees' well-being, providing competitive salaries, comprehensive benefits packages, and opportunities for career advancement. With a strong emphasis on safety and a commitment to sustainability, JCI employees play a crucial role in shaping a smarter, healthier, and more sustainable future for buildings and communities worldwide.