Service Writer (Customer Service)

Service Writer

Join the Peterbilt Atlantic Family!
At Peterbilt Atlantic were not just about building trucks were about building lasting relationships providing top-notch customer service and pushing the limits of innovation. As an authorized Peterbilt dealership weve earned a reputation for excellence and were looking for passionate hardworking individuals to join our dynamic team!
1521 Harrington Rd Kentville NS Day Shift Full-Time

Standard Working Hours:
Mon - Fri 8:00 am 5:00 pm40 hours per week

Job Description:
Were looking for a Service Writer to join our fast-paced service team. If you have a passion for customer service and a strong background in the automotive or trucking industry this is the perfect role for this position you will be the primary point of contact for our service customers ensuring their needs are met with professionalism and efficiency.
What Youll Do:
Welcome customers to the service department listen to their concerns and accurately document their service needs and requests.
Efficiently schedule service appointments ensuring optimal use of service bays and technician time.
Coordinate with the service team to manage workflow and minimize customer wait times.
Prepare detailed and accurate cost estimates for service and repairs including parts and labor.
Communicate estimates clearly to customers and obtain their approval before proceeding with any work.
Communicate with technicians to ensure timely completion of work.
Act as a liaison between customers and technicians ensuring that all service requests are clearly understood and executed.
Keep technicians informed of any changes or additional work required.
Regularly update customers on the status of their vehicles including any delays or additional work needed.
Provide clear explanations of the work performed and any recommendations for future maintenance.
Address customer inquiries and concerns promptly and professionally.
Resolve any issues or complaints to ensure customer satisfaction and maintain a positive & professional relationship with customers.
Keep accurate and detailed records of all service transactions including customer information services performed parts used and payments received.
Identify opportunities to promote additional services and products that may benefit the customer.
Provide information on maintenance plans extended warranties and other value-added services.
What You Need:
Education: High school diploma or equivalent
Experience: A minimum of 2 years of experience in a similar role in the Truck Automotive or Heavy Equipment Industry.
Additional Strengths:
Knowledge of transport trucks is considered a strong asset.
Bilingualism is considered a strong asset.
Strong customer service and communication skills.
Ability to multitask in a fast-paced environment.
Strong problem-solving skills.
Attention to detail.
Strong organizational skills.
Perks of the Job:
Competitive industry wages
Comprehensive benefits plan through Blue Cross
RRSP contributions with 5% employer matching (no maximum)
In-floor heating .
Discounts on products and services
Discounts at TORQUE Motorsports (NB)
Career advancement opportunities we promote from within
Certification reimbursement and all training expenses paid to further your career
Continued education manufacturer hands on and web-based training.

Ready to accelerate your career If youve got the drive weve got the opportunity! Join a team thats committed to excellence and enjoy working with one of the most respected names in the trucking industry.
Peterbilt Atlantic is committed to employment equity fostering diversity within our community and developing an inclusive workplace that reects the richness of the broader community that we serve. Peterbilt Atlantic welcomes all individuals who will help us achieve our goals including women visible minorities Indigenous persons persons with disabilities persons of any sexual orientation gender identity or gender expression.
We thank all who apply; however only those selected for an interview will be contacted.
If you are contacted for an interview and require any accommodation please notify HR in advance and we will provide the applicable accommodatio n.