Répartiteur, Service de police

The Edmonton Transit Service (ETS), in collaboration with community partners, takes a multilayered approach to safety and security and is committed to the safety of patrons and City staff. Reporting directly to the ETS Security Supervisor in the 24/7 ETS Control Centre, the Transit Security Dispatcher is a safety critical position and first point of contact to citizens, staff, public and security services.

Receive all requests for service, complaints and concerns via Transit Watch or radio in a courteous and professional manner

Provide information and direction to non-emergency callers and resolve difficult and sensitive public inquiries and complaints

Evaluate the priority of security incidents and initiate ETS response; determine the nature and location of the incident and extract vital information regarding the circumstances of the incident or complaint

Provide consistent, effective and prompt communication services to the Safety and Security Division of ETS

Notify Police, Fire and Ambulance for criminal events or life safety emergencies

Coordinate with LRT and Surface Control to dispatch security personnel to calls for service throughout the ETS operating area; communicate with security guards, peace officers and emergency first responders via radio and telephone

Intermittently monitor and conduct proactive virtual patrols using the ETS Closed Circuit Television System (CCTV)

Control door and facility access for all ETS facilities and washrooms using BMS/C-cure

Use the Public Address System to conduct real time voice announcements to keep patrons informed on changes/delays in service and provide direction in the event of an emergency

Record Mains vault tracking, weekly PA system and Help Phone Inspections, and submits work orders where required

Provide Special Event and Fair Blitz support

Completion of a recognized Certificate or Diploma related to Emergency Telecommunications and Response, Law Enforcement, Security or Criminology

Minimum of three (3) years of experience in customer service, including one (1) year of experience in a security or transit environment

Assets:

Tactical Communications (business professionals or law enforcement) training

Incident Command System (ICS-Level 100) training

Experience dealing with employees, the general public, security and police where timeliness of decisions are critical (e.g. in the security, peace officer, police, or logistics field)

Video monitoring experience in a law enforcement or security setting using sophisticated devices and software

Experience with record management and dispatch systems (CAD, POSSE, Transit Master), alarm systems (C-CURE, BMS, panic buttons, emergency help phones) and/or video surveillance systems (Genetec, mSET)

Knowledge of the Public Spaces Bylaw, Trespass to Premises Act and Video Surveillance privacy regulations (monitoring and use)

Ability to communicate in a language other than written/verbal English

Ability to operate complex and specialized technical equipment, multitask and think quickly and critically in a fast-paced, high-stress, team-oriented environment

Ability to anticipate challenges and prioritize urgent issues, including the ability to optimize time and resources with making effective decisions

Strong verbal and written communication skills, including the ability to communicate clearly and concisely in verbal and written communication (report writing, email correspondence, etc) with a diverse population

Must be able to communicate clearly and effectively with ETS first responders, police, fire and or ambulance personnel in the performance of duties in emergency situations

Skilled in exercising good tact, sound judgment and firmness in dealing with the public and coordinating response to difficult/complex situations

Completion of environmental, safety and other mandatory courses/training upon hire

Embracing a culture of equity, diversity, reconciliation and inclusion

Hire is dependent on a Criminal Records Check (CRC) security clearance that is satisfactory to the City of Edmonton and is a requirement of this position, there may be a cost associated with this requirement.

Applicants may be tested

Must be able to work a variety of shifts to provide 24/7 coverage from Monday through Sunday, including day, evening, night and weekend shifts; may be required to work extended hours in the event of a critical event to provide operational support to the ETS Control Centre.

Physical ability and manual dexterity to perform the work tasks, including prolonged periods of sitting, sustained periods of typing and continuous visual concentration to monitor computer screens.

Resilience and ability to work and succeed in an environment where surveillance video footage may show graphic or disturbing situations.

Up to 1 permanent full-time and 1 temporary full-time position for up to 18 months in duration as per article 7.11 of the ATU 569 collective agreement.

Salary: $38.360 - $42.024 (Hourly); $