Applications Support Analyst (IT)

Clinical Application Analyst
The Meditech Clinical Application Analyst is an integral member of the Regional Digital Health (RDH) Clinical Informatics and Applications. As a member of the RDH lead agency team, the RDH Clinical Informatics and Applications team has a synergistic working relationship with areas and stakeholders across the four-hospitals they support, ensuring collaboration and striving to improve workflow with system optimization.
This challenging position seeks an individual who is self-directed, analytical, and organized to fill the role of Clinical Applications Analyst. This role involves working closely with internal programs and departments to determine business needs and the facilitation of effective solutions that are consistent with organizational goals and objectives with a focus on the surgery module while providing broader support to other departments. The role will support applications development, operations and maintenance of clinical and non-clinical systems as needed.
This position requires direct communication with all the Regional Digital Health Services teams, including the RVH Lead agency RDH Service Desk staff, partner sites IT services desks, clinical staff, providers, functional experts, leaders, project managers, and other support personnel. It is essential that commitments are maintained in a manner which fosters mutual trust between fellow employees. As an innovative and self-directed member of the team, you embrace accountability and encourage fellow team members to make innovative contributions and embrace new ideas to effect change and enhance quality.
As the Clinical Application Analyst, you will be proficient and expert in the modules you manage and support, and understanding of the complex integration between associated modules, associated applications, equipment, and workflows. This role provides applications support for the CARE4 partnership including RVH,CGMH, GBGH, HHCC during M-F regular hours and off-hours “on-call support” as required. Analysis of user-departmental workflow processes and ability to translate into systems-based efficiencies through automation.
Coordinate training and support departmental trainers for application(s) and provide training as required for Meditech systems.
You may be assigned to an alternate main site temporarily at the discretion of the CARE4 Partnership leadership and therefore willingness and flexibility to support the four hospitals organizational needs.
Undergraduate degree or diploma in a clinically related field, health informatics or computer science or equivalent or IT related field and/or three years' experience in Clinical Informatics and Applications Meditech Support Role required

Three-years application development and clinical support experience with hospital information system with an EMR preferred
Experience and understanding of ITIL, Change Management and Project Management philosophies and methodologies
Experience working on Meditech system upgrades, informatics and applications projects and implementations
Experience with Mirth Integration and HL7/ XML
Using industry programming languages (VB, JavaScript, C#, C++, Objective C) and methodology, develop tools to solve hospital business problems, an asset
Advanced use of Microsoft office preferred
Experience with business analysis and requirements documentation is an asset
Experience with analyzing data to identify trends, gaps and information that can drive positive change
Strong understanding of privacy legislation and application to systems and technologies in Health Care an asset
Understanding of a risk matrix and risk mitigation strategies
Meditech applications support and user support
Microsoft Suite of Products, VMware, Windows Operating Systems, Mirth certified preferred, Biztalk, HL7 standards
Project Management & Change Management Certified preferred
Adult Teaching or Training certificate an asset
Excellent customer relations and support service preferred
Consistently display behaviour that enhances the image of organization as evidenced by professional and courteous behaviour toward all customers.
Excellent interpersonal and communication skills in English
Self -motivated and able to work independently with minimal supervision.
Ability and experience demonstrated through positive performance appraisals, work history and attendance records.
Must be able to manage several projects/tasks at one time