EMPLOI GUIDE

You are the inspiration behind our brand’s evolution, as we continue to commit to bold objectives both in stores and in our communities.
As a Product Guide at Arc’teryx, here’s what you’d be doing:
Delivering a best-in-class brand experience to our guests through sharing technical product knowledge and supporting with problem solving
Building a strong understanding of our products and seamlessly weaving this information into guest interactions in an authentic way
Championing Arc’teryx as a brand ambassador both in-store and in the community
Supporting in elevating the guest experience by working with the store leadership team on projects and brand initiatives
Providing feedback on merchandising and in-store experience to help drive sales
Answering store phones and responding to voicemails and store emails; on occasion, this could include responding on the Epicenter social media channels
Receiving and unpacking boxes for inventory as required (boxes can weigh 5 - 30 lbs)

Are you our next Product Guide?
You are passionate about delivering exceptional customer service
You remain highly flexible and adaptable when faced with ambiguity
You inspire breakthrough thinking and continuous improvement
All employees are expected to be available to work “Black Friday” (the day after US Thanksgiving) and from the second week of December until the end of the holiday season, to be defined each year based in part on the time period guests are permitted to return holiday merchandise, on an annual basis.
You are fully accountable for and oversee the execution of all deliverables on the Product Guide Role and Responsibilities document
Under the direction of the Store Leads, Store Manager and Assistant Manager, you perform/complete other additional projects, duties, and assignments as required and/or by request

You are available for a minimum of one open, one close and one weekend shift each week
Full Time – 32- 40 hours per week (required to be available 6 days per week)
Part Time – scheduled up to 31 per week (required to be available a min of 18 hours per week)

$A reasonable estimate of the pay range is CAD$20.70 - CAD$23.80 at the time of this posting. Within the range, individual pay is determined by factors such as job-related skills, relevant experience, education and/or training.
Please note that the range details above reflect the base pay only and does not include our competitive bonus program and benefits that we offer.
Hourly

Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.
Join us in creating positive change in ourselves, our communities, and the world.