Head of Technical Product Management

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. We provide a supportive and inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.

The Consumer and Small Business Product Management team is a high performance team driven by a culture of pride. We are on the path to transform customer purchasing journey experiences. We focus on making it easy for our customers to buy Bell solutions and in parallel ensuring seamlessly operational support for our team members. We are an inclusive, supporting and highly collaborative team of business experts. We focus on a customer centric model of solving problems and invite constant flow of business improvement ideas.

We are seeking individuals with a passion for technology, a mindset to think outside the box and a continuous drive to improve the customer experience.

As a Technical Product Manager, you will lead and execute a strategic project enabling invoice consolidation for Mobility, Internet and Subscription services. You may also be asked to help support the base migration of consumer and small business products with monthly recurring charges/credits to new ordering and billing systems. You will work closely with a Senior Technical Product Manager and relevant stakeholders to focus on defining, mapping, implementing, testing & launching key milestones of a project as well as, supporting operational activities and go-to-market. Manage and lead end-to-end large, transformational and complex strategic projects
Manage business requirements, user experience stories and system design reviews, to provide final approval and ensure all issues are documented and actions addressed
Responsible to bridge the gap between business and technology while managing multiple concurrent projects
Collaborate with cross functional units to align on strategy and project solution
Assess and recommend scalable business and technical solutions that meet client and business requirements
Facilitate successful delivery of project requirements to meet client needs.
Complete and document any process mapping and process re-design/improvement opportunities.
Effectively manage customer expectations in solution development.
Contribute in the development of quality test plans and participate in testing processes.
Provide regular status updates to Project Team and Senior Management
5+ years’ experience as a Project or Program Manager

• Experience working on projects or program and support key milestones (requirements, design, testing, delivery, launch, risk management, issue management, critical path identification and post-normalization)
• Flexible to work under pressure and meet deadlines, displays high sense of urgency
• Ability to quickly understand business processes, products and services and apply to strategic direction.
• Strong research, analytical, data collection and problem solving skills
• Proficiency with Microsoft Office Suite & project management tools such as Jira and Confluence

Adequate knowledge of French is required for positions in Quebec.

Position Type: Management
Job Status: Regular - Full Time
For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Please apply directly online to be considered for this role. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

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