NIGHT FRONT DESK AGENT

aboo Muskoka is hiring Front Desk Agents! Do you love meeting new people and not only know what it means to meet customer expectations, you 'exceed them' for breakfast?! If you're a self starter, can work under pressure and have a sense of urgency when it comes to delivery exceptional customer service, keep reading and see if this role is for you! Taboo Muskoka is a privately owned Resort and Golf Operation whose mandate is to 'Create happiness by offering incredible Muskoka experiences to our guests and team." Staff housing available! Our Front Desk Agents are very often the very first employee our guests meet. They play a critical role in ensuring our customers are happy and have an exceptional customer experience. You are the central hub of knowing what is going on around the resort, sharing information and ensuring guests get what they need, when they need it. Check-in and check-out resort guests and condo unit owners in a timely, friendly, courteous manner to ensure a seamless arrival and departure experience.
Perform and complete duties of Front Desk Operations including but not limited to taking/making guest reservations, attending to switchboard, operating Front Desk
Contributing to achieving the loyalty of our guests by exceeding their expectations and providing warm personal service with each interaction. Maintain inventory of vacant rooms, reservations and room assignments.
Other duties as assigned by Assistant Front Office Manager or Guest Services Manager
Degree or Diploma in Hotel/Resort Management is an asset;
Must be computer literate, with experience in Windows, Internet, Excel spreadsheets and email. Able to communicate effectively and professional in English; Fluency in a second language will be considered an asset.
Must be able to work flexible hours including early mornings, evenings, weekends and holidays.
~90% Constant standing and walking throughout shift.

Bonus upon completion of your contract*

• $Complimentary 2-night stay (off season)
• Staff housing available (located in town of Gravenhurst - short 7kms or 5 mins from the resort)
• Shuttle services to and from staff housing and the resort available
• Great Gulf Group of Companies is committed to providing a fair and equitable work environment and encourages applications from qualified women, men, visible minorities, aboriginal peoples and persons with disabilities. As per the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA), Great Gulf will accommodate the needs of applicants with disabilities throughout all stages of the selection process. We are not accepting International applicants without a valid work permit.