Field Service/Support Technician

Performance unites us, innovation inspires us, and commitment drives us to keep moving forward.

Epiroc is a global productivity partner for mining & construction customers and accelerates the transformation toward a sustainable society. We also offer world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Our global headquarters is based in Stockholm, Sweden and we have around 18,000 passionate employees supporting and collaborating with customers in over 150 countries around the world. With collaboration and mutual confidence, teams and individuals trust and support each other’s abilities to offer solutions. Competitive wages and annual employee bonus and incentives.

Company matching group retirement savings plan.

Paid vacation and sick time.

Fleet vehicles and travel allowances.

Support for relocations.

Trades apprenticeships.

Support for growth, training and education.

Progressive flexible work arrangements.

Employee social engagement activities and Company-sponsored events including fundraising, family, and community involvement.

Join Our Team as a Customer Field Service Technician at Epiroc!

The Field Technician participates in the inspection, testing, diagnosis, and repair of heavy-duty mining equipment by using critical thinking skills, strategies and by applying fundamental knowledge of heavy-duty equipment operations, components and their interrelationships while working with safety as a top priority.

Field Technicians also engage in the development and application of strengthening and maintaining customer relationships and satisfaction.

Shift Timings:

Rotational shifts – 2 weeks on and 2 weeks off (day and night shifts)

Perform equipment service, troubleshooting and repairs.

Conduct machine audits/inspections as required.

Read and interpret electrical and hydraulic schematics.

Develop and maintain a positive customer experience.

Daily time entry and technical reporting as required.

Daily shift reports.

Participate in company training opportunities.

Work includes travel to multiple sites and flexible hours including some weekend work.

Some travel out of province may be required.

Actively participate in continuous improvement initiatives.

Heavy Duty Equipment Technician certificate/License.

Self-motivated and driven to achieve customer satisfaction targets.

Demonstrated ability to be flexible and adaptable in exercising judgment in a changing environment and to manage competing priorities.

Good computer-based skills (i.e., emails, service reports.).

Willingness to travel and to go on site.

Inclusion is foundational for our Epiroc culture. Epiroc’s diversity approach is holistic, and our goal is to continue attracting, developing and retaining talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives.

We encourage applications from all qualified persons, including women, visible minorities, Indigenous Peoples, and persons with disabilities. Accommodation is always available on request for candidates taking part in all aspects of the selection process. All candidates must submit a cover letter and resume outlining how their experience and training meet the basic requirements listed above. Qualified candidates must be eligible to work in Canada and can apply online at epiroc.Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward. In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support of their leaders. We are committed to giving you every opportunity to succeed in a culture of innovation, diversity, and collaboration, combined with a caring atmosphere.

Diversity and sustainability are key to growing fresh and innovative ideas and solutions for our customers. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.

We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working.