IT System Administrator (Fully Remote)

First Canadian is a national organization and we are experiencing unprecedented growth!

We seek employees who are committed to learning, career growth, and opportunity. We take pride in being an organization that our employees support long-term. Earned Time-Off Program and vacation.

Group Retirement Savings Plan with employer match.

On-site gym including free weekly classes with a qualified trainer.

Newly renovated facility with ergonomic desks/chairs.

Health and Wellness spending account.

Employee Assistance Program (EAP).

A Culture Team dedicated to diversity, inclusion, and employee programs.

French is not required for this role but is an asset, an uplift of 5% is applied after the probationary period for qualified professional level French bilingualism (both spoken and written).

If you are motivated to succeed by helping people, then this is the opportunity for you!

Based in the Sherwood Park location, the Systems Administrator maintains a reliable, secure, and efficient data communications network spanning First Canadian, its disaster recovery site, and seven additional Wheaton Group companies. This role oversees the organization’s IT infrastructure, including servers, user accounts, security controls, and business-critical applications. The Systems Administrator ensures system stability, addresses technical issues, implements updates and patches, and supports IT initiatives that enhance performance, security, and scalability. They also provide technical guidance to users and collaborate with other IT teams to ensure smooth and secure daily operations.

Manage and maintain server infrastructure across First Canadian and all Wheaton Group companies, including O365 environment, application servers, and supporting systems.

Administer Azure environments, virtual desktop infrastructure (VDI), and cloud-based services to ensure availability, security, and scalability.

Install, configure, and upgrade client and server software, operating systems, and network applications.

Monitor and maintain server operations, including performance, connectivity, and security controls.

Support IT projects and system initiatives, delivering outcomes aligned with organizational goals.

Provide Tier 3 technical support for staff, administrators, vendors, and service providers—including helpdesk escalations, printer management, domain services, and networking support.

Diagnose and resolve issues involving server hardware, software, and systems infrastructure.

Assist in developing, deploying, and maintaining workstation and VDI images for staff.

Assist with secure hardware lifecycle management, including data sanitization, recycling, and asset retirement.

Manage Cohesity backups, restores, and disaster recovery processes to ensure data protection and continuity.

Provide remote support for staff working off-site or abroad using enterprise remote-access tools.

Deploy and configure hardware and software components for servers, and related equipment.

Communicate progress on initiatives and elevate risks or issues to the IT Manager as needed.

Create and maintain Standard Operating Procedures (SOPs) for new and existing technical processes.

Support remote and hybrid workforce needs as required.

On-Call rotational support as required.

Diploma or degree in Information Technology, Computer Science, or a related field is required; 3–5+ years of experience in a Systems Administrator or similar infrastructure-focused role.

• Experience supporting multi-site or enterprise environments is an asset.
• Strong proficiency with Windows Server administration, including Active Directory, Group Policy, DNS, DHCP, and file/print services.
• Hands-on experience with Microsoft 365 / Exchange Online, identity management, and security configuration.
• Solid understanding of Azure, including virtual machines, Azure AD, and VDI/AVD or similar virtual desktop environments.
• Knowledge of backup and disaster recovery technologies—Cohesity experience is a strong asset.
• Familiarity with hardware lifecycle management, secure data destruction, and asset management best practices.
• Experience with enterprise tools such as remote support platforms, monitoring systems, and endpoint management tools.
• Microsoft Certified: Microsoft 365 Certified: ITIL Foundations certification is preferred.
• Fluent in English with proven skills in verbal and written communication is required.
• Fluent in French with proven competencies in verbal and written communication is an asset.
• Provide occasional after-hours support to maintain business continuity and address critical system issues when necessary.
• If you are bilingual there will be a French and English assessment as a part of the recruitment process.

We are an equal opportunities employer and welcome applications from all suitably qualified persons. Accommodations are available upon request.