Police Client Service Representative

Duration: Regular Full Time

We are looking for compassionate and experienced police communications operators who are able to make quick and accurate decisions and are able to communicate effectively both orally and in writing. This position works in the RCMP Non-Emergency Call Centre organizational unit. A Customer Service Representative (Police OCC) supports both public and first responder safety by answering various types of incoming non-emergency calls for service and general inquiries. A Customer Service Representative will quickly elicit important details from the caller, create reports, and relay summarized information to dispatchers and other appropriate agencies. Other responsibilities include responding to email and online requests for service; providing information, direction and assistance to the public regarding RCMP services, programs, events; identifying issues and initiating service requests; resolving routine complaints and handling a wide variety of inquiries. A Customer Service Representative will have the ability to deal effectively and courteously with the public; to listen and discern what information is significant when handling enquiries, complaints and service requests with promptness, tact, diplomacy and accuracy combined with the ability to assess the nature of requests and determine those which can be resolved and those requiring further response. Qualifications include completion of Grade 12 supplemented by courses in customer service or call centre operations plus sound public contact experience in a customer service-oriented environment or an equivalent combination of education, training and experience. A Customer Service Representative (Police OCC) will have considerable knowledge of the general functions, and the nature of services provided as it relates to the work performed and of the policies, procedures and organization of the RCMP. Sound knowledge of information management systems, software applications and the capabilities of call centre technology. They will have the ability to listen and discern what information is significant when handling enquiries, complaints and service requests with promptness, tact, diplomacy and accuracy combined with the ability to assess the nature of requests and determine those which can be resolved and those requiring referral. The successful candidate will be required to obtain and maintain an RCMP Enhanced Security Clearance.

Schedule: 75 hours bi-weekly; A work period (cycle) will consist of two (2) consecutive days on, followed by two (2) consecutive nights on, followed by four (4) days off.

Please apply online by December 17, 2025.

Please contact People and Culture at Voir le numéro de téléphone sur ca.snapjobsearch.com if you do not receive a confirmation email within one hour of submitting your application online.

At the City of Burnaby, we are committed to fostering an inclusive and diverse workforce that authentically mirrors the vibrant community we proudly serve. We consistently embrace diversity and endeavor to build an inclusive workforce that celebrates the richness of our community.