Implementation Project Manager (Remote)

Join our fully remote, mission-driven team dedicated to pioneering sustainable inflight service management . Work on innovative technology solutions with global impact, collaborate within a diverse, international environment, and continuously enhance your skills through ongoing learning opportunities.
Headquartered in Zurich, Switzerland with team members across 11 countries, we offer a dynamic and engaging company culture that celebrates creativity, collaboration, and inclusion.

We are on a mission to contribute to a zero-waste future by drastically reducing food waste, fuel consumption, costs, and most importantly, CO₂ emissions in the airline industry . Every role in our company is a direct contributor to this vision, and as a Senior Enterprise SaaS Implementation Project Manager, you’ll be at the heart of the team that makes it possible.
You will report to our Head of Customer Success and Delivery and collaborate closely with implementation specialists, customer success, product managers, and sales. Together, you'll own the successful and profitable delivery of enterprise SaaS implementations for global airlines, ensuring on‑time go‑lives, commercial control, and strong customer alignment across complex integrations and operational change.
Lead end‑to‑end enterprise SaaS implementations from kickoff to go‑live and handover.
Own project governance including plans, milestones, decisions, RAID logs, and executive reporting.
Manage project P&L including scope control, SOW ownership, commercial negotiations, and change requests.
Collaborate with other Project Managers to define, improve, and maintain delivery standards, processes, templates, and governance frameworks and ensure these are consistently adhered to across all projects.
Run customer workshops, alignment meetings, and steering committees.
Act as primary point of contact for customer project leadership across business, IT, and third-party stakeholders.
Drive cross‑functional execution with engineering, product, implementation specialists, customer success, and other PMs.
Identify risks early, drive mitigation, and ensure predictable and high‑quality delivery outcomes.
Ensure complex integrations and data migrations stay on track through strong stakeholder coordination.
Maintain strong alignment with customer success, sales, and product on commercial and customer‑facing decisions.

7+ years of proven leadership of enterprise SaaS implementations with integrations and data migrations.

• Strong commercial acumen with hands‑on SOW ownership and change‑request negotiation experience.
• Excellent stakeholder management across senior customer and internal audiences.
• High technical fluency in SaaS architectures, APIs, data flows, and enterprise environments (non‑hands‑on).
• Background in large-scale data migration programs.

Change‑management experience in operationally complex environments.
Language
Minimum English level C2, German and French are a plus.

Expected travel needs
Willingness to travel multiple months per year, sometimes for weeks at a time including 2 annual one-week team events.

Interview with Hiring Manager (30 minutes)

• Technical Interview (60 minutes)
• We are committed to creating an inclusive environment where everyone regardless of race, ethnicity, gender identity or expression, sexual orientation, age, disability, religion, or background can thrive and do their best work.