Operation Management Officer

Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home from personalized guidance to AI tools and a best-in-class hiring experience. S. people turn to Thumbtack to complete urgent repairs seasonal maintenance and bigger improvements. We help homeowners know which projects to do when to do them and who to hire from our growing community of 300000 local service businesses. We design the strategies programs and processes that help pros and customers realize value quickly and predictably. Our team partners across Sales Success Service Partnerships Product Data Science and Finance to create clarity alignment and an operating rhythm that keeps the marketplace healthy.

We focus on building reliable processes defining clear success metrics generating insights that guide decisions and driving the cross functional execution needed to improve marketplace outcomes. We are looking for a Manager of Success Operations to serve as both a strategic partner and operational builder for our Success this role you will translate ambitious marketplace goals into rigorous execution. You wont just manage tools; you will own the business logic and infrastructure that powers our growth specifically headcount forecasting tech stack optimization and deploying AI automation to scale fulfillment workflows. You will lead a team of operators and analysts to bridge the gap between product capabilities and customer needs ensuring our staffing models and processes drive measurable retention and revenue outcomes.

Develop the operational strategy that enables our Customer and Pro Success teams to maximize their impact on revenue activation and retention.

Establish the business review cadence transforming raw data into clear executive narratives and actionable directives for frontline managers.

10 years in Customer Success Ops Marketplace Ops Revenue Ops BizOps or similar operational roles.

• Strong executive presence with proven ability to influence C-level stakeholders drive strategic decision-making and translate business vision into executable program strategies.
• Experience building and managing tools and workflows across Salesforce Gainsight Looker or internal systems.
• SQL proficiency preferred.

LI-Remote

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex race color age pregnancy sexual orientation gender identity or expression religion national origin ancestry citizenship marital status military or veteran status genetic information disability status or any other characteristic protected by federal provincial state or local law. Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process please contact: .

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