General Manager of Human Resources

P3 Veterinary Partners is seeking an experienced General Manager to join our innovative team in a full-time capacity at Coastal Care Veterinary Emergency & Referral Hospital in Halifax NS.
The General Manager will be responsible for leading the processes and practices that will make the Hospital thrive - a welcoming profitable energizing and rewarding place to work.
People managers with experience in the veterinary industry dentistry (dental) ophthalmology retail restaurants (food services) accounting or a related professional service focused on customer service are also encouraged to apply.
The successful candidate will serve as a steady balanced leader focused on:

• Administrative and operational tasks and functions
• Strategic Planning
• Business plan development and championing its implementation
• Accreditation Certification and other Medical SOPs
• KPI management Best Practices and Operational SOPs
• Revenue growth and cost management particularly in the area of labour and Cost of Sales (COS)
• Human Resources Management & Conflict Resolution
• Hiring Onboarding Training
• Performance Reviews
• Client Service & Hospital marketing support
• Monthly analysis and reporting and operationalizing areas for improvement

Oversee support and nurture the pet experience by ensuring that the Hospital has the necessary resources equipment and team members necessary to offer the best possible medical surgical and emergency care

• Ensure medical teams have access to continuing education mentorship and development opportunities to support continuous improvement and enhance patient care
• Expand clinical services and service offerings
• Liase with P3s Medical Advisory Board university professors college instructors industry program providers and individual instructors to develop and coordinate courses

The successful candidate will exhibit a management style which builds alliances within the P3 business and emphasizes high morale collegiality accountability effective teamwork and high moral standards

• Support individual team members in their growth and goals through professional development coaching general guidance and evaluation of continuing education goals
• Foster teamwork collaboration and manage peer-to-peer and intra-group coaching
• Lead collaborate with and coach department leads with HR scenarios operations data analysis/tools and decision making
• Recruit mentor and retain a team with an emphasis on accountability high morale collegiality and effective teamwork
• Collaborate with Department Leads to set individual and Hospital non-financial performance goals. These include specific patient care and client experience metrics
• Assist in developing industry leading compensation benefits and rewards programs
• Develop plans for growth and improvement based on results of annual surveys and communication to P3 team members

Develop annual budgets and short- and long-term business plans for Hospital

• Use available resources to analyze and make effective actionable decisions that impact operations including asset purchases new hires and rate changes
• Work to identify revenue opportunities and solve barriers through the detailed review of data management and reporting platforms
• Work with Department Team Leads to prioritize equipment and facility needs. Assist with sourcing and purchasing as needed
• Ensure that bi-annual inventory counts are performed and that inventory is maintained within approved budgetary levels
• Work with Home Office team to ensure that all controls standards requirements rules & regulations are followed & any training needed is conducted (Regulators Employment Standards AAHA WHMIS OHS Xray etc)
• Work with the Medical Director and Department Leads to prioritize equipment facility and I.T. needs and assist in the development of business plans for large equipment purchases

Proven team-oriented communicator with experience in effectively coaching advising and leading people

• Experience leading and supporting significant growth
• In-depth understanding of HR and proven experience leading and innovating practices to create and develop an optimal workforce in support of its strategic priorities and objectives
• 5 years or more of experience in hospital operations with budget management and profit and loss responsibility
• Previous history working in a veterinary hospital or supporting veterinary hospital teams is preferred
• Knowledge of veterinary practice management software such as AVImark is preferred
• Experience in developing strategic and multi-year business plans resource forecasts and in managing operational budgets is an asset
• Certified Veterinary Practice Management designation or similar is an asset
• College or university degree in business animal/veterinary science healthcare administration hospital management human resources accounting or marketing (BSc BComm CPA) preferred. MBA an asset.
• A love for animals!

Total Compensation - we will support your personal financial and professional growth through:
A Competitive Wage Rate
A Comprehensive Health Benefits Package (Medical Dental & Vision premiums paid by clinic)
Enhanced Mental Health Practitioner Coverage
P3 Pawsitive Health & Lifestyle Spending Account
Employee Assistance Program
Paid Vacation Time
Paid Sick & Personal Emergency Days
Eligibility for EBITDA-based Performance Bonus
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. If you would like more information about how your data is processed please contact us.