Product Support Analyst, Senior

Job Description

What is the Opportunity?
As a Senior Infrastructure Support Analyst, you will work within the Mainframe Operating Systems team to install and support z/OS products. This team is responsible for the evaluation, installation, maintenance and troubleshooting of a suite of mainframe operating system components and associated vendor products that run on all RBC Mainframe systems.

What will you do?
Install and support various z/OS mainframe products across multiple data centers and LPARs.
Research, identify and make recommendations on new features and functions of vendor software.
Provide technical support to operations staff in NCC, GCC and application developers as required.
Ensure products are kept at supported and current levels.
Ensure that support for products is provided in a timely fashion.
Develop criteria for and participate in the evaluation of vendors and software.
Create, update and contribute to critical documentation.

What do you need to succeed?
Must have:
Completion of a post-secondary education.
Five years of experience installing and supporting z/OS software products, mainframe applications or operations support.
IBM TSO, ISPF, JCL, SDSF experience.
Experience with mainframe languages such as COBOL, REXX or Assembler.
Excellent communication skills spanning technical and non-technical audiences.
Ability to keep pace in a complex and rapidly changing environment.
Can learn quickly and independently, and motivated to research new information.
Available for after-hours production support when needed.

Nice to have:
Experience with Mainframe sub-systems such as IMS, DB2, CICS, WebSphere, MQ Series, TCP/IP.
Experience with mainframe debugging and installation tools such as IPCS and SMP/E.
Familiarity with CI/CD mainframe pipeline.
Familiarity with Mainframe monitoring and reporting tools (z/OSMF, SAS, OMEGAMON, Common Data Provider)
Familiarity with Universal Command.

What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
Leaders who support your development through coaching and managing opportunities.
Ability to make a difference and lasting impact.
Work in a dynamic, collaborative, progressive, and high-performing team.
A world-class training program in financial services.

#TECHPJ

#LI-POST

Job Skills
Business Continuity and Disaster Recovery (BCDR), Customer Service, Decision Making, Group Problem Solving, Hardware Infrastructure, Interpersonal Relationships, IT Systems Management, Long Term Planning, Service Request Management

Additional Job Details
Address:
RBC CENTRE, 155 WELLINGTON ST W:TORONTO City:
Toronto Country:
Canada Work hours/week:
37.5 Employment Type:
Full time Platform:
TECHNOLOGY AND OPERATIONS Job Type:
Regular Pay Type:
Salaried Posted Date:
2025-11-28 Application Deadline:
2026-01-12 Note : Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

I nclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.