Technical Account Manager - Remote

Improvado is an AI-powered marketing data platform built for mid-market and enterprise teams. We help companies automate complex marketing data workflows, unify data at scale, and surface insights through BI and AI. Brands like ASUS, Docker, Activision, and H&R Block rely on us to simplify analytics and improve marketing performance.

We’re a fast-growing Series A startup backed by $34M in funding and driven by a team that moves fast, stays curious, and cares about high-quality execution.

We are looking for a Technical Account Manager who will play a critical role in delivering and overseeing the full spectrum of Improvado’s Product & Services offerings. This is a hands-on leadership position — not just facilitation — requiring someone who can independently execute complex projects while bringing deep expertise in at least one of the following areas: solution design and architecture, data modeling, marketing, or BI/data visualization.

Success in this role is defined by seamless execution of our projects, the ability to influence outcomes through subject-matter expertise, and consistently driving value for our clients.

Able to work with clients to utilize marketing analytics and AI tools to analyze campaign performance, derive insights, and optimize strategies

Prioritize customer success with a strong commitment to high-quality support and delivery.

Independently create detailed project and resource plans while collaborating closely with clients and internal Professional Services practice leads.

Manage client relationships end-to-end, maintaining accountability throughout the entire project lifecycle. Including contract discussions, upsell opportunities research, and budget management.

Partner closely with Sales, Engineering, Product, and Support teams to ensure alignment with company goals and seamless execution.

Fluent in English and confident in client communication to lead client conversations, facilitate discussions, and drive alignment.

• Proven track record of independently managing and executing projects, with at least 3 years of experience in client-facing roles such as Project Lead, Sales Engineer, Technical Account Manager, or similar.
• 3+ years of account management experience within a marketing agency setting, with a focus on enterprise accounts.
• Solid understanding of data modeling, with working SQL knowledge to query, validate, and troubleshoot data in support of analytics needs.
• Strong project management skills enabling you to plan, coordinate, and execute projects from start to finish.

Curiosity about AI technologies and willingness to explore new ways of working with AI tools.

Ability to take ownership and independently resolve customer challenges when needed.

Remote-first environment

• Strong product/market fit: marketing data product for US-based enterprises
• US holidays and additional days off