Product & Digital Manager

Our client is seeking a Digital Product Manager to lead the delivery, integration, and enablement of a Salesforce-based CRM application.

This is a project-based, execution-focused role, ideal for a Product Manager who has grown from a strong Business Analyst background and has a proven track record delivering complex technology initiatives in close partnership with Marketing, Technology, and external vendors. The role is an individual contributor position with no people management responsibilities.

Project & Product Leadership

• Own the end-to-end CRM implementation, from planning and requirements gathering through delivery, testing, and rollout
• Marketing, Product, Technology / Engineering, Salesforce vendors
• Serve as the connective tissue between business needs and technical delivery

Conduct detailed analysis of current-state customer data and CRM use cases

- Customer data models

existing customers)

CRM-enabled marketing use cases

• Partner with Technology and vendors to design and configure Salesforce solutions
• Ensure clean integration with existing internal systems and databases

Testing, Validation & Risk Management

• Develop and execute test plans to validate functionality, data integrity, and end-to-end flows
• Proactively identify risks and dependencies across systems and stakeholders
• Support demos and walkthroughs of CRM capabilities alongside the Technology team

Articulate requirements, trade-offs, and value in a way that bridges technical and business audiences

While CRM implementation will the be primary focus for the individual/role, it will likely not drive 100% capacity. Based on CRM project needs, PM will have opportunity to work on additional deliverables/focus areas when capacity cycles allow, including, but not limited to: (1) Performance Reporting, Analysis & Insights; (Comfortable working with databases, customer data, and system integrations

• Experience migrating systems or data between platforms
• Experience supporting marketing technology or customer data platforms
• Familiarity with customer segmentation, lifecycle journeys, or personalization use cases

This is a Contract position based out of Toronto, ON.

Nous accélérons la transformation de nos clients. We’re a leading provider of business and technology services. We accelerate business transformation for our customers. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.