Guest Service - At Your Service Agent (Part Time)

Guest Services Agent

We are currently looking for a Guest Services Agent ! The primary responsibility of the Guest Service Agent is to provide our hotel guests with a positive first and last impression, as well as provide them with exceptional service.

Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!

Education Reimbursement for you (and your children!)

Team Building Events

Hotel Stay Discounts

Reporting to the Guest Services Manager, the Guest Service Agent will:

Maintain proper operation of Front Desk telephones, be familiar with daily sell rates;

Balance and prepare individual paperwork for closing of shift with hotel standards;

Work closely and maintain proper communication with all hotel departments;

Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner;

Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, gift shop, safety boxes etc.;

Perform other duties assigned by the Supervisor or department manager.

Customer Service experience, preferably in a Hotel Front Desk position;

Computer literate in Word and Excel. Maestro's or Opera experience is an asset;

Results-oriented with the ability to be flexible and work well in a busy and demanding environment;

A self-motivated individual with the ability to problem solve, initiate action, and complete projects in a timely manner with minimal supervision;

Available to work days, evenings, weekends, and/or holidays as required;

The hotel building was designed by world renowned architect Moshe Safdie, the postmodern limestone building was completed in 2003 to match its surrounding theatre establishments. Pantages Hotel is a boutique hotel with intimate surroundings in the heart of Canada’s Downtown, just steps away from the best shopping, dining and entertainment the city has to offer. Situated in the heart of one of Toronto’s most vibrant neighborhoods, this hotel offers unique rooms with alternative layouts, and different amenities. Floor-to-ceiling windows make a memorable and effortless experience for our travellers. Additionally, Stages Restaurant & Lounge delivers Canadian inspired local flavors and dishes among with a hand-crafted cocktail that’s been expertly shaken.

Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. Help us build something exceptional!

The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.