Concierge / Front Desk - Full-time Permanent

Concierge Job Category: Hospitality & Administration (Concierge, Receptionist, Driver, Chauffeur) Job Type: Permanent Full Time Work Location: Bloomsbury Communities Number of Positions: 2
Share Facebook Email LinkedIn Job Description
Through hospitality, personalized service, and thoughtful experiences, we help residents and members feel welcomed, valued, and excited to become part of our community.
We are seeking a Concierge to join our Hospitality team, reporting to the Member Experience Manager. As a key point of contact for residents, members, visitors, and guests, the Concierge helps create a warm, professional, and seamless Allbright experience by responding to inquiries, coordinating requests, and supporting daily operations.
Comprehensive health, vision, and dental benefits
Employee and Family Assistance Program
Life, travel, and other insurance benefits
Access to virtual healthcare services
Vacation accrual starting immediately
Opportunities to contribute to innovation and continuous improvement
Serve as the primary point of contact for residents, members, guests, visitors, and vendors, providing professional, courteous, and responsive assistance.
Maintain the concierge and reception desk in accordance with Allbright brand and service standards.
Welcome and acknowledge individuals entering the community and create a positive first impression.
Respond to inquiries and provide information about amenities, services, events, local businesses, transportation options, and community resources.
Assist with reservations, bookings, transportation arrangements, and other resident or member requests.
Answer and direct telephone calls and respond to inquiries in a timely and professional manner.
Coordinate service requests and follow up with the appropriate internal teams or service providers.
Maintain accurate records of incidents, requests, communications, and shift activities.
Monitor building access and ensure that entry procedures are followed.
Follow all safety, security, emergency, and building access procedures.
Respond appropriately to emergencies and support the safety and well-being of residents, members, guests, and team members.
Work collaboratively with internal departments and external partners to support a seamless and exceptional experience.
In addition to placing high value on collaboration, accountability, and service excellence, you bring a welcoming, professional, and service-focused approach to creating positive first impressions. A minimum of two years of experience in customer service, front desk, guest services, or concierge role.
A warm, personable communicator who enjoys connecting with people, building relationships, and creating exceptional customer experiences.
Asset Qualifications
The following would be considered assets, but are not required:

Interest in or education related to Hospitality, Tourism, Business Administration, or a related field.
Previous experience in a hotel, residential, retirement living, club, customer service, or hospitality-based environment.
Familiarity with point-of-sale, booking, visitor management, maintenance request, or customer relationship management systems.
Experience helping coordinate reservations, transportation, events, or guest services.
A willingness to learn, try new things, and contribute to a welcoming experience for residents, members, visitors, and guests.
Great People is a core value at Shannex, grounded in the belief that our team members are the spirit and foundation of our organization. We are committed to equity, diversity, inclusion, and belonging, and to fostering a culture that celebrates individuality and ensures every person is treated with fairness and respect. With locations across Nova Scotia, New Brunswick, and Ontario, our team members help build communities that support connection, wellbeing, and longevity.
Shannex-owned brands include Allbright Life, Parkland Retirement Living & Lifestyle Residences, Parkland at Home, Faubourg du Mascaret, and Shannex Enhanced Care.