Technical Development Coordinator

The Technical Supervisor leads floor operations with a focus on customer service staff leadership and development. The Technical Supervisor directly leads the technical team to ensure operational efficiencies and customer satisfaction. This role may also participate in location administrative duties in support of onsite operations and for career development. Responsible for accurate and timely setup operation and breakdown of intermediate audiovisual equipment as listed in the technical qualifications section.
Troubleshoot technical issues and resolve problems quickly as they arise.
Customer Service
Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
Monitors events and checks in on customers throughout the day.
Training/Staff Development
Assists in training technicians on all floor activities and on hotel and ENCORE service expectations.
Serves as a mentor for new hires.
Models and reinforces a positive working environment centered around company values.

Operations Management
Performs daily floor management including directing the workflow of technicians and assisting management with labor needs and scheduling.
Works with team to establish coordinated communications for the management of events.
Participates in physical inventory count processes as requested.

Bachelors degree is preferred
3-5 years of customer service or hospitality experience is preferred
3-5 year of audio visual experience is required
Internal applicants must be Technical 1-Star Certified before applying. External applicants will validate and achieve their Technical 1-Star Certification within 60 days of start date
Knowledge of technical theory
Manages Ambiguity
Hourly Pay Range: $25.94 - $31.77
Final compensation is based on a number of factors including location travel relevant work experience or particular skills and addition some positions may be eligible for other compensation such as potential overtime bonuses or incentives.
For more information on our Competency Group refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link ( Environment
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt sand and/or dust. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Working times will include irregular hours and on-call status including days evenings weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling on an individual venue or a representation of venues in that city or area. When in the Warehouse work will be completed in an environment with exposure to outdoor temperatures and to dirt sand and/or dust. Team members may use high-end audio-visual equipment and electrical components. Working times may include irregular hours and on-call status including days evenings weekends and holidays.

While this is intended to be an accurate reflection of the current job management reserves the right to revise the job or to require that other or different tasks be performed as assigned.