Customer Service Agent- Delivery

Service Delivery Representative

Full-time Permanent Position 37.5hrs/week (Monday – Friday 9:00am-5:00pm + rotational on-call)

Starting Base Rate: $24.50 - $27.50 + benefits package + 3 weeks paid vacation.

We are recruiting to fill an existing vacancy for a Service Delivery Representative. As a Service Delivery Representative with ProResp, you will assume responsibility for the delivery and maintenance of oxygen related equipment in and around a geographical region. In this role, you are a vital representative of our services in the community interacting directly with our patients and customers. Candidates must be willing to undergo training in home oxygen and TDG (Transportation of Dangerous Goods) and be agreeable to participate in applicable background checks as a condition of employment.

Full time, reliable employment with consistent hours

• 3 weeks paid vacation to start
• Comprehensive benefits including health and dental, pension, EAP (Employee Assistance Program), health spending account and more.
• Paid overtime, paid on-call hours, paid on-call stand by hours
• Annual Performance and salary reviews
• Providing a voice in employee surveys and open-door dialogue at all levels of leadership
• Smart Phone and Company Vehicle provided for work including all related expenses (insurance, gas, maintenance, snow tires, etc).
• Vehicle maintenance and inspections before and after use, compliance with policies and procedures and highway rules and regulations

Ensures correct loading of the vehicle by identifying product requirements for the day and loading product materials with compliance to safety and legislative requirements

interacting with patients to ensure their needs are being met, providing top quality service according to a daily schedule as well as accommodating unanticipated needs.

Undergoing required training for the delivery and maintenance of oxygen equipment.

The nature of this role requires that you successfully complete a pre-placement Functional Assessment test as a condition of employment to ensure that you can meet these essential duties of the role.

Exceptional customer service skills and ability to interact with patients

Secondary school graduate at minimum.

We ask that applications be submitted online for our recruitment team to review. Please do not call/fax or drop-into the local branch operation where they are busy providing care to our patients. Accommodations are available for applicants with disabilities throughout the recruitment process. To learn more about our company, visit our website at