Health Services Manager - Ambulatory Service

Job Type: Full-Time

Entry Level

Schedule: Days, Evenings, Weekends

Medicentres is a growing network of professionally managed healthcare clinics dedicated to providing accessible healthcare to patients across Alberta, Saskatchewan, Manitoba, and Ontario.

Regardless of your role, you will be an integral part of our customer-first team and are guaranteed to make an impact on the lives of Canadians. Medicentres is seeking to change the way healthcare is delivered in Canada by using technology to improve the patient experience.

By choosing to belong at Medicentres, you will join a team of passionate, like-minded people enjoying a challenging and rewarding career in the ever-changing health care industry. Reporting to the Regional Operations Manager, responsible for efficient day-to-day operations of the clinic. The Clinic manager is responsible to implement, lead and communicate new initiatives and programs to staff and physicians. Additionally, work collaboratively with physicians, patients, clients, vendors and other internal and external customers to support high quality patient care.

Clinic Management and Oversight

• Ensures performance goals including, but not limited to patient retention, patient satisfaction, patient count, controllable expenses, and operational targets are met.
• Ensures that company policies, processes and procedures are adhered to
• Ensures optimal levels of medical and office supplies
• Ensures clinic equipment is well maintained
• Ensures that funds generated by the clinic are accurately accounted for on a daily basis
• Responsible for handling patient concerns in an effective manner in accordance with our customer service standards
• Communicates and executes on strategic initiatives affecting clinic operations including the ongoing development of a customer service culture, communication, core purpose and core values with staff and physicians.
• Liaises with the Regional Operations Manager and other Clinic support team members regarding clinic profiles and changes
• Ensures the EMR is protected and safeguarded according to organizational policy
• Manages clinic staffing levels for adherence to the staffing model
• Responsible for all aspects of performance management, performance reviews and progressive discipline
• Responsible for hiring both medical & non-medical staff as required
• Communicates Health & Safety initiatives in the clinic to ensure compliance with company policies
• Supports the growth of the clinic
• Participates in and supports community involvement and perception of the Medicentres brand

Exemplifies the organizations core values and ensure staff are aware of organization’s core purpose and core values and are performing to these standards on an ongoing basis

• 5-7 years clinic experience

• 1-3 years management experience, preferably in a health care clinic
• Customer service focus with strong communication skills
• Demonstrated ability to be adaptable and flexible
• Ability to handle confidential information in compliance with the Health Information Act guidelines

We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process.