Site Reliability Engineer (Full Time)

We are seeking a motivated team member to support our AI and DevOps Platform Support team in North America. This role is responsible for assisting in the stability, reliability, and performance of our critical AI and DevOps platforms. The team supports a wide range of services, including multiple AI applications, developer tools, and CI/CD pipeline technologies used across the organization. The ideal candidate will work closely with SRE and Support engineers to resolve incidents, address platform issues, and collaborate with engineering and development teams to enhance platform supportability. The role includes coordinating daily operational activities and contributing to short‑term planning.
Responsibilities • Understand how application support functions within the broader technology organization and contributes to business objectives.

• Assist with vendor coordination and day‑to‑day interactions with offshore managed services.
• Partner with development and engineering teams to support application stability and operational readiness.
• Assist in collecting capacity, performance, and latency data to support platform planning efforts.
• Participate in cost‑efficiency initiatives such as Root Cause Analysis reviews, knowledge management, and performance tuning.
• Assist in preparing materials for business review meetings and help align technology activities with business needs.
• Contribute to platform enhancement initiatives in partnership with engineering and support leads.
• Help maintain observability practices, including monitoring, logging, tracing, and alerting.
• Assist in tracking the operational health of production platforms (including OpenShift, ECS, CI/CD) and support SLA adherence.
• Qualifications • 5–8 years of relevant experience in technical support, platform operations, or engineering.
• Exposure to architecture concepts with the ability to contribute to technical discussions and understand design decisions.
• Experience working with business partners, engineering teams, or technology stakeholders.
• Demonstrated experience supporting IT services, platform operations, or infrastructure components.
• Strong verbal and written communication skills, with the ability to document technical issues clearly.
• Working knowledge of Generative AI concepts preferred.
• Experience with CI/CD or configuration management tools preferred.
• Experience working with databases such as Postgres, Oracle, MongoDB, or Redis preferred.
• Experience with scripting or coding in Java, Python, Go, or similar languages preferred.
• Familiarity with modern observability and monitoring tools (e.g., Education • Bachelor’s/University degree required. ------------------------------------------------------

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Primary Location Full Time Salary Range:
$Automated Processing and AI
We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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