IT cybersecurity manager
Full-time
Rosewood Hotel Group
The IT Manager plays a critical role in supporting the hotel’s daily operations by ensuring all technology systems function efficiently, securely, and consistently across all departments. This position serves as the primary point of contact for all technology-related issues and works closely with operational leaders to support a seamless guest and staff experience.
Oversee and manage Opera Cloud/Opera PMS, ensuring system integrity, configuration, and support for front office, reservations, and housekeeping teams. Troubleshoot any issues that impact check-ins, check-outs, billing, or guest profiles.
Maintain and support the InfoGenesis POS system, ensuring uptime, configuration changes, menu updates, and resolution of technical issues that impact F&B outlets, In-Room Dining, and banquet operations.
Provide day-to-day technical support to hotel team members across all departments, ensuring quick resolution of hardware, software, network, and connectivity issues. Ensure cybersecurity protocols are enforced, including regular password updates, anti-virus protection, and secure system use.
Network Infrastructure Support:
Oversee the hotel’s wired and wireless networks, including guest Wi-Fi, back-office LAN/WAN connectivity, and switch/router monitoring. Ensure seamless integration between Opera, InfoGenesis, Book4Time, CRM, payment gateways, and accounting software. Maintain disaster recovery plans and ensure data backups are performed regularly and securely stored.
Project Implementation & Upgrades:
Lead or support the rollout of system upgrades, new technologies, and digital enhancements (e.g., Coordinate with third-party vendors for software support, system updates, licenses, hardware maintenance, and contract management. Training & Documentation:
Provide system training and support materials to hotel employees. Document all IT processes, troubleshooting steps, and system configurations for operational continuity.
Ensure IT operations align with brand standards, PCI-DSS compliance, data protection regulations, and internal SOPs.
Experience: Six years of proven experience as IT director/IT Manager or similar role.
- Bachelor’s degree in Computer Science, Engineering or related discipline preferred.
- General Skills: Progressive work-related experience in multiple areas of Information Technology with at least 2 years for Managers in a management position. Experience in planning and implementation of IT system.
~ Technical Skills:
Vacancy posted 7 hours ago
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