Full-time Customer Service associate
Temps plein
City of Port Coquitlam
This is customer service and reception work performed within the Citys Recreation Department. An incumbent performs front line customer service including but not limited to providing information to the public program registration bookings sales and promotional assistance. The position may also assist with a variety of duties related to customer service such as ensuring displays of program flyers and other information are available for customers and is current and tidy in all facility spaces and updating customer information on display screens/TV monitors throughout the facilities. The work is performed in accordance with clearly defined policies and procedures and is evaluated by a supervisor on the basis of accuracy and quality of customer service provided to the public.
The Training Manual Requirements pre-qualifications for this position are:
Foundations of Collaborative Conflict Resolution (1.5 credits) or equivalent course from recognized post-secondary institution
Completion of a Customer Service Training Course (minimum 12 hours) in the following areas:
o Telephone Etiquette
o Customer Service
o Addressing Difficult Customers
o Public Engagement
o Diversity & Sensitivity training
o Creating customer loyalty
Six (6) months full time equivalent customer service experience
Six (6) months full time equivalent experience with cash handling point of sales systems or successful completion of basic bookkeeping course (16 hours)
Qualified individuals are encouraged to view the job description on the City website and to apply online at access competition number 25-143i .
L'offre d'emploi a été publiée il y a 26 jours
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