Site Reliability Engineering I

We’re looking for an SRE with deep experience in production observability and incident response to raise the reliability and transparency of our customer-facing services. You will own the end-to-end observability stack across Dynatrace, Splunk, Power BI, and Google Cloud (GCP) Monitoring, drive proactive detection and reduction of toil, and lead major incident response. This role focuses on operational excellence and service health and NOT platform engineering or DevOps provisioning.

Design and maintain end-to-end monitoring for critical services using Dynatrace (APM, Real User Monitoring, Synthetic, Davis AI, Smartscape) and GCP Cloud Monitoring (metrics, alerting policies, SLOs/SLIs, uptime checks, dashboards).

tune Davis AI problem rules and reduce alert noise through thresholds, baselining, and tagging.

continuously review burn rates and align alerting to customer impact.

Create and optimize Splunk data models, indexes, sourcetypes, ingestion pipelines, and SPL searches; build actionable dashboards for NOC/SRE/Engineering.

Develop operational analytics and executive reporting in Power BI (data modeling, DAX/Measures, scheduled refresh) to track reliability KPIs, incident trends, MTTR/MTTD, SLO compliance, and capacity signals.

Establish governance for data quality, field extractions, and retention to ensure fast, accurate investigations.

Lead incident response (Sev1/Sev2): run bridges, coordinate SMEs, communicate status/timelines, drive mitigation and customer updates.

Maintain runbooks, decision trees, and standard operating procedures; Use light coding/scripting to automate recurring tasks: alert tuning, data enrichment, log parsing, playbook triggers, service health checks.

auto-triage, context gathering, incident timelines).

Contribute to observability standards and best practices (naming, tags, SLIs, alert policies), and mentor teams on instrumenting for reliability.

Cloud Monitoring, Cloud Logging, Alerting Policies, Uptime Checks, SLOs/SLIs; Power BI proficiency: data modeling, DAX measures, role-level security, and scheduled refresh for operational/Exec reporting.

• Coding/scripting for automation and data manipulation (e.g., Python or PowerShell; Solid understanding of service reliability concepts: golden signals, SLOs/error budgets, capacity and saturation, graceful degradation.
• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.

Upskilling through online courses, cross-functional development opportunities, and tuition assistance.

Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.

Dynamic Ecosystem - Free tea & coffee, universal washrooms, and lots of space for team collaboration.

Community Engagement - No matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs.

Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role.