Senior Customer Service Assistant - Full-Time
Full-time
Canadian Imperial Bank of Commerce
Were building a relationship-oriented bank for the modern world. As a member of the Personal and Business Banking Team youll use your expertise in financial services products and customer service to help clients as they manage their day-to-day banking needs. As a Senior Client Service Representative whether its taking the lead to answer questions assisting with transactions or proactively connecting clients with the right team members youll be the first line of support as clients work towards their financial goals. Youre flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience youre flexible to work at multiple banking centres within a reasonable travel distance.
To successfully perform the work youll be on-site full-time.
Client engagement - Help clients manage their accounts and products. Connect clients to the right CIBC team members who can help them reach their goals.
Share your knowledge by introducing clients to our mobile banking applications helping them to better manage their banking needs.
You find meaning in relationships and surround yourself with a diverse network of partners. We work to recognize you in meaningful personalized ways including a competitive salary incentive pay banking benefits a benefits program* defined benefit pension plan* an employee share purchase plan a vacation offering wellbeing support and MomentMakers our social points-based recognition program.
All roles posted are opportunities were actively recruiting for unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and where applicable must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation coding French proficiency).
We use artificial intelligence tools during the recruitment process. Client Issue Resolution Client Service Customer Experience (CX) Digital Literacy Empathy Financial Products Interpersonal Communication Standards Compliance Transaction Services
Senior IC
Vacancy posted 2 days ago
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