Program Coordinator - Full-time (Remote)

Position Type: Full Time Department: Patient Programs Work Location: Canada Work Arrangement: Remote Work Hours: Standard Business Hours Monday to Friday Travel Required: Occasionally, to the Head Office and/or Leadership SummitA proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services. State-of-the-art facilities to provide high-quality products and services

Flexible working environment that promotes a healthy work-life balance

High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year

Reporting to the Director of Patient Programs, the Program Manager is responsible for undertaking the management, planning, and implementation of specific programs/portfolios. The Program Manager role has a strong combination of project management, performance analytics, client management, case management, and people skills. Individuals who would succeed in this role are positive, driven, and committed to building outstanding and innovative support programs. Ensuring the program is designed and implemented as per the sponsor’s strategic direction.

Responsible for the overall performance of the program and its respective services: reimbursement, patient coordination, medication management, etc.

Continue to build upon existing experiences, become the reimbursement expert in each therapeutic area being managed, in order to build content for training and ensuring the team has all required context within their therapeutic landscape.

Ensuring that any stakeholder escalations are managed appropriately and to the Client’s satisfaction

Providing the program sponsor with portfolio insights and intelligence (market, competitive, and payer)

Make recommendations for changes in operations and assist in the execution of these changes through a robust change management process

Collaborate with internal departments, including Client Solutions Managers, and all others who deliver program-related services to ensure optimal execution and performance in all aspects of client communications and client relations.

Assist with quality assurance and quality improvement initiatives, overseeing the completion of all required CAPA activities.

Oversees case managers to ensure their ability to handle calls and provide appropriate customer service, document requirements in the system, and manage follow-up calls.

Monitors the performance of staff members to assess training needs

makes recommendations to management for required changes.

Manage and participate in program design and development activities (i.e., Manage and participate in the project technical set up (i.e., telephony, data collection tools and processes, reports, and project reporting requirements)

Manage day-to-day project activities (i.e., Participate in consulting and/or research projects as necessary to support the project and other departmental projects and initiatives

Communicate effectively and on an ongoing, scheduled basis program status to account manager/project director

University degree in applicable field

• Broad knowledge and training in the fields of business administration, accountancy, sales, marketing, or similar vocations
• 3-5 years of experience in a Program Management role
• Minimum of 3 years in a People Management role
• Demonstrated expertise in reimbursement, patient assistance programs, database elements, functionality, and operational policies and processes
• Understanding of the direction of technology, trends, and strategic business impact on key clients
• Ability to interpret financial data and manage a budget
• Strong customer/client management background
• Exceptional project management skills with experience in organizing, planning, and executing projects from vision through to implementation
• Strong analytical, conceptual, and problem-solving skills with a demonstrated track record of new concept development for various projects
• Critical thinking skills, strong ability to problem solve and innovate with creative solutions for internal or external stakeholders
• Experience in travel coordination, or familiar with travel bookings, lodging, and accommodation considered an asset.

You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders.

Our permanent full-time employees are provided with a:

Competitive Salary and generous vacation entitlement

Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance

Employee & Family Assistance Program

Sentrex Health Solutions is proud to be an equal opportunity employer demonstrated by our commitment to diversity, inclusion, belonging, equity, and accessibility. We provide a safe space for all team members to express their individuality within our corporate culture. Accommodations can be made available upon request for those candidates taking part in the selection process.