Switchboard Operator - Temporary Part-time

Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.
The Department of Western Technology Services (WTS) is a central resource committed to support the teaching and research missions of the University by providing high-quality and cost-effective technology solutions and services to the campus community. WTS works collaboratively with other IT groups within Western’s faculties and support units, to leverage central supported technology solutions and services where it makes sense.
The Switchboard Operator is a first point of contact at the University, and will be responsible for answering incoming calls, transferring callers to the requested person or extension, and assisting callers to identify the correct person or department. The role will provide excellent customer service and resolve general inquiries, by providing accurate and timely information regarding a variety of subjects based on memos, notices, Western's website, and other sources. Accuracy of the online directory will be enhanced through the identification and reporting of changes, errors and omissions as they are discovered by the Switchboard Operator.

Must be a student returning to studies in the fall

1 year in a customer service role

Understanding of Western's academic and administrative structure
Ability to interact professionally with students, staff, faculty, and other members of the University community
Customer service skills with a desire to achieve results in a professional and timely manner
Ability to create a positive impression while interacting with others and responding to inquiries, by telephone, in person or electronically
Computer skills with the ability to learn and use software programs
Basic computer skills in Microsoft Office Suite
Knowledge of general office procedures
Western offers a broad and exciting variety of part-time and temporary employment opportunities with ample room for job exploration and growth. Apply for an opportunity to be part of the Western community and contribute to its success!
Consideration of applicants will include an assessment of previous performance, experience, and qualifications. Applicants should have oral communication skills in English.
Western Values Diversity

Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.

Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources or phone View phone number on canada.jobradars.com.