Head of Client Support Services

Golf Services Supervisor Location Kitchener, ON N2P 1B4 : Job Purpose: To assist the Director of Golf in all day-to-day operations to ensure a positive customer experience. The Golf Services Supervisor will also assist in staff/volunteer supervision, ensuring procedures are done properly and efficiently. Leading by example and monitoring staff will be expected.
General Duties:
Opening/Closing procedures of Golf Shop and Clubhouse.
Tee time management - Handle incoming telephone calls and bookings.
Provide exceptional customer services, advice, and assistance to all guests/members.
Control and manage play; ensure guest check in and fee collection.
Be informed on and promote all club activities and services.
Ensure outside services duties are being completed by continually monitoring staff and volunteers.
Maintain communication with on-course marshals to ensure pace of play and etiquette is being monitored.
Assist with all staff, shop cleanliness and organization.
Specific Duties may include (but not limited to):
Lead team of staff and volunteers for preparation and execution of corporate events.
Train and supervise golf shop staff and volunteers.
Assist in organizing weekly leagues.
Be a scheduled supervisor on duty to ensure any issues are handled appropriately.
Other administrative duties as required.
Qualifications/Experience:
Outgoing, energetic personality.
Able to handle a fast-paced environment.
Self-starter and attention to detail.
Strong computer skills.
Leadership, management, and organizational skills.
Excellent oral and written communication skills.
Period of Employment/Compensation
Seasonal, Full time - approximately April to mid-November (weather permitting).
Hourly Wage - $20 to $22 per hour (based on experience)
Application:
Interested applicants can send a cover letter and resume to Andrew Roosenboom (View email address on ca.edajobs.com). We thank all applicants for their interest. Only those selected for an interview will be contacted.
DRGE Golf Operations Inc. is an equal opportunity employer. We are committed to creating an accessible and inclusive organization as well as providing barrier-free and accessible employment practices in compliance with relevant legislation. This position is being hired by DRGE Golf Operations Inc., which is a division of Golf North Properties Inc.
Job Types: Full-time, SeasonalContract length: 8 months
Pay: $20.00-$22.00 per hour
Expected hours: 36 - 44 per week
Flexible language requirement:
~ French not required

Schedule:
~ Weekends as needed

Work Location: In person