In Service Support Project Lead

We are a long-standing leader in property recovery and disaster response, supporting homeowners, commercial clients, and insurance partners when serious damage occurs due to water, fire, storms, or other unexpected events. With decades of industry expertise, our organization is committed to delivering dependable, high-quality restoration solutions.

As we continue to expand and modernize our operations, we offer a competitive compensation package, comprehensive health and dental benefits, access to wellness and employee assistance programs, and ongoing opportunities for professional education and career advancement. The Project Manager oversees the full lifecycle of restoration projects—from initial assessment to final completion. This position plays a key part in ensuring that property owners and insurance partners receive timely communication, professional service, and an excellent overall experience.

Manage emergency and reconstruction assignments, including site evaluations, sketches, estimates, resource scheduling, and communication with clients and adjusters.

Meet established corporate and program metrics for file progress, estimating deadlines, and project completion.

Prepare accurate project budgets and estimates while achieving targeted profitability.

Handle invoicing and monitor accounts receivable for assigned projects.

Maintain productive relationships with subcontractors and third-party vendors, ensuring compliance with agreements and performance standards.

Deliver exceptional customer service and foster strong long-term relationships with clients and stakeholders.

Promote and uphold company health and safety procedures, ensuring compliance on all job sites.

Conduct regular site inspections to monitor progress and verify quality.

Ensure alignment with company policies, operational standards, and key initiatives.

Be available during evenings, weekends, and on-call rotations, depending on operational needs.

Strong proficiency with MS Office, MS Project, Xactimate, and XactAnalysis.

• additional IICRC credentials such as Odour Control, Applied Structural Drying, or AMRT are an asset.
• Demonstrated ability to lead, coach, and support team members.
• Ability to interpret construction drawings and technical documentation.
• Solid understanding of construction principles