Senior Solutions Architect - Full Time

At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.

That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Be at the forefront of shaping the best digital connections and next-generation technology in Canada. Bring your ideas and skills as we grow cutting-edge fibre and 5G networks, develop advanced products and services to run on these networks and then enable the delivery of content from our top media properties and services – ensuring that our customers can stay entertained and connected anytime, anywhere.
Bell is seeking a Senior Solution Architect to support large-scale digital and omni-channel transformation initiatives. This role is responsible for defining end-to-end solution architectures that translate business objectives into scalable, secure, and reliable technology solutions across web, assisted, and enterprise platforms. The Senior Solution Architect works closely with product, delivery, engineering, and platform teams to ensure solutions align with Bell’s architectural standards and can be successfully delivered in an Agile environment.
Design and own end-to-end solution architectures across front-end applications, APIs, integration layers, data platforms, and backend enterprise systems
Translate business requirements and refined backlogs into clear, implementable architectural designs
Define solution architectures that integrate with enterprise CRM, case management, knowledge management, and contact-centre platforms
Produce and maintain architectural artifacts such as solution diagrams, system context views, and integration flows
Guide delivery teams throughout implementation to ensure adherence to approved architectures
Review designs and implementations to ensure scalability, security, performance, and reliability
Design and govern API-led and event-driven integration patterns across digital and assisted channels
Identify opportunities for reuse, technical debt reduction, and continuous improvement
8+ years of experience in solution architecture and hands-on software delivery

• Strong experience designing large-scale, multi-channel digital and assisted solutions
• Proven ability to translate complex business requirements into practical technical architectures
• Experience working in Agile / Scrum delivery environments
• Strong understanding of cloud-native architectures (AWS and/or Azure)
• Working experience with enterprise platforms such as Salesforce Communications Cloud or Salesforce-based CRM solutions
• Experience with ServiceNow supporting case management and/or knowledge management capabilities
• Experience integrating or supporting contact-centre platforms, including AI-enabled solutions such as Google CCAI
• Familiarity with CI/CD pipelines, DevOps practices, and modern delivery models
• Strong communication, stakeholder management, and technical leadership skills

Exposure to omni-channel customer journeys across digital, retail, and contact-centre channels
Background working within mature DevOps or platform teams

Adequate knowledge of French is required for positions in Quebec.

Job Status: Regular - Full Time
For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Please apply directly online to be considered for this role. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

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