Head of Customer Operations Management

Location: Eastern Zone, Cape Breton Regional Hospital

Temporary Hourly PT long-assignment ( 80% ) x 1

MGMT/NON-Union Management/Non Union Position

Posting Closing Date: 20-Jan-26

Nova Scotia Health is the largest provider of health services in Nova Scotia, with some specialized services also offered to clients throughout Atlantic Canada. We’re on a mission to achieve excellence in health, healing, and learning through working together, which is reflected in the hospitals, health centres, and community-based programs we operate across the province. Our passionate team of professionals provides a variety of high-quality inpatient and outpatient services including academic, tertiary, and quaternary care, as well as continuing care, primary health care, public health, and mental health and addictions. Join a diverse team of innovators, collaborators, and creative thinkers today.

Nova Scotia Health employs professionals in all corners of our beautiful province. The work-life balance that comes with a Nova Scotia Health role means you'll have the time to explore, discover, and participate in that coveted Atlantic lifestyle. Early identification of patients requiring complex discharge planning case management through high-risk screening criteria, bullet rounds, and referrals

Assessment of patient’s medical, functional, cultural, and psychosocial needs, family issues/dynamics, and extent of community resources in light of input/assessments from the multidisciplinary pod and community partners re: identified needs and care options to facilitate the transition through care continuum

Planning which is a dynamic process and involves continuous review and communication of potential plans and timelines in partnership with the multidisciplinary team, client/SDM, family, and community agencies/facilities

coordination of legal/financial capacity or SDM issues. and ongoing re-evaluation of discharge plan especially if other special needs identified, e.g. significant behavioral/psychiatric concerns

Participate in unit-based rounds and conferences

Maintain an in-depth knowledge of community resources

Baccalaureate Degree in Health Related Field - Nursing, Occupational Therapy, Physiotherapy, Social Work

Previous management experience would be an asset

Demonstrated good interpersonal skills and ability to maintain good relationships with patients, physicians, and hospital staff

Computer skills necessary to interpret data

Competencies in other languages an asset, French preferred

Please ensure your resume is up to date and includes all relevant education, experience, training, and certifications.

Long Assignment, Part-time position, 60 hours biweekly

Shifts include evenings, nights, weekends, and holidays

Travel to various sites may be required

40.95 - $54.41 Hourly

Successful candidates may be eligible for our benefits package which includes health, dental, travel, long-term disability, and life insurance coverage as well as a defined benefit pension plan.

This is a Management/Non Union bargaining unit position. Preference is given to bargaining unit employees for unionized positions. Employees are encouraged to view their seniority hours and dates in their SuccessFactors online profile. Successful applicants changing unions, bargaining units, or employment status, are advised to seek clarification regarding their seniority, benefits, and vacation entitlement and/or usage, prior to accepting the position.

Nova Scotia Health is committed to being a workforce that is free of discrimination, values diversity, and is representative, at all job levels, of the people we serve. We encourage all qualified applicants who self-identify as Indigenous, Black/African Nova Scotian, Persons of Colour, Foreign Nationals/Newcomers, Persons with Disabilities, 2SLGBTQIA+ to apply and self-identify.