Service Advisor - Full Time

Residence Services Associate - Lakeshore (Overnight Shift, 12AM - 8AM) - FT Support

- (At Humber, we are a vibrant, diverse community of professionals dedicated to providing an exceptional learning experience for our students. We are committed to ensuring Humber offers the right programs, with the most effective teaching and learning approaches, to prepare exceptional leaders for our industries and communities.

We offer a collegial, collaborative, inclusive environment in which each individual is supported to grow and bring their best each day.

If you are excited by the prospect of contributing to our vision for learning, if you would like to be part of building a new model of polytechnic education, of ‘building brilliance', in one of Canada's preeminent higher education institutions, then here is your opportunity to join our dynamic team.

Residence Services Associate - Lakeshore (Overnight Shift, 12AM - 8AM) Status: FT Support Hours: 37.5 hours per week (Academic Year: Monday - Friday, 12:00AM - 8:00AM; Summer Conference Season: During mandatory training period: Salary: FT Support Payband: C Salary Range: $24.96 - $29.02 Starting Salary: $24.96 Progression through the payband is in accordance with the increments in the payband as outline in the Full-Time Support Staff Collective Agreement based on actual service in the payband.

Guided by a commitment to a student-centered experience, we strive to create an environment where every interaction enhances the vibrancy of our community.

With just over 1,750 bed spaces across two campuses and five buildings, our self-operated residence provides a supportive home-away-from-home for students throughout the academic year and summer. We operate 24/7, nearly 365 days a year, ensuring students have access to safe, affordable housing and the support they need to thrive. The December midyear break offers a unique opportunity for our team to take a brief pause, recharging before we welcome students and staff back to our vibrant community for the remainder of the academic year.

Residence Admissions, Residence Operations, Front Desk & Summer Operations, and Residence Life. Together, we deliver exceptional service and foster a connected, inclusive, and thriving living environment.

About the Residence Services Associate Role:

Under the guidance of the Manager, Residence Front Desk & Summer Operations, the Residence Services Associate supports the operation of Front Desk services for students during the academic year and conference services during the summer months. The Residence Services Associate maintains up-to-date student and guest information using appropriate software applications; acts as the main information resource for students, guests, conference guests, and contractors; and directs calls, visitors, and contractors to the right place or staff person. Effective ongoing communication with the conference team, residence administrative staff, residence assistants, and maintenance and housekeeping staff is essential in ensuring guest and student/guest service standards are met. This position signs in contractors and guests, ensures residents show their residence card upon entry, and distributes mail. During mandatory staff training, hours may vary.

you thrive on improving productivity and quality that contribute to team success! Education The successful candidate will possess a one-year certificate or equivalent in Public Relations or Hospitality.

Minimum of two years of experience in a similar capacity, preferably in a hotel or front desk environment.

Ability to demonstrate the following: excellent interpersonal, listening and customer service skills.

Computer literacy with knowledge of e-mail software and Microsoft Office Suite.

An opportunity to be a part of building Humber's future.

Consideration for Support Staff (Article 17 of FT Support Staff and Article 19 of PT Support Staff) positions will be given to internal employees in accordance with the respective Collective Agreements.

Equity, Diversity, and Inclusion

Humber Polytechnic is committed to a workforce that reflects the diversity of our students and our city. We actively seek Indigenous Peoples and individuals from equity-deserving groups with demonstrated skills and knowledge to deal with all aspects of equity, diversity and inclusion in a post-secondary environment. Humber supports employment equity. Racialized workers, women, Indigenous workers, LGBTQ2S+ workers and workers with disabilities are encouraged to apply. For the purpose of statistical data collection, applicants are strongly encouraged to voluntarily self-identify. Humber's diverse workplace also supports Francophone workers and young workers.

Humber Polytechnic is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our Talent Acquisition team will work with applicants requesting accommodations at any stage of the hiring process. If you need assistance with concerns related to discrimination and harassment, please contact the Office of Human Rights and Harassment (View email address on ca.edajobs.com Per Week 37.5 Position Type FT Support Payband C Minimum Salary 24.96 Maximum Salary 29.02 Work Locations Lakeshore Campus 3199 Lakeshore Blvd. West Etobicoke M8V 1K8 Job Family Campus Services Deadline to Apply June 15, 2025 Job Posting 6/2/25 Department Residence